Job description

DUTIES

· Answering telephone calls in a very busy environment, we experience a high volume of calls into the practice daily approx. 400 daily.
· Greeting patients and visitors to the Health Centre in a polite and courteous manner
· Dealing with all requests from patients, staff and health care professionals
· To be able to use the appointment systems (EMIS, Patient Triage, AccuRx, Docman10, TeamsNet) confidently and to book, cancel and re-schedule appointments
· Updating patient details on the clinical system
· Making sure the appointment system runs smoothly
· Chasing, when necessary. Follow-up appointments with patients for local hospitals
· Checking in samples correctly for Health Care Assistants following required protocol
· Liaising with local pharmacies and dealing with queries
· Filing letters for collection and typing letters to patients including scanning clinical letters to Docman10
· Giving out result comments from GPs
· Making sure that medical rooms are stocked with essential supplies needed for daily surgery and having a good knowledge of where stock is kept
· Arranging and changing clinic appointments with patients
· Documenting contacts with patients in the clinical system
· Reading emails and responding as required, daily
· Checking Firsway urgent email account and dealing with all incoming emails/sending them on
· Any other duties deemed commensurate with the job grade.