JOB DESCRIPTION

We are seeking a friendly, organized, and detail-oriented Receptionist and Appointment Coordinator to join our team. The ideal candidate will be the first point of contact for our clients, providing excellent customer service both in-person and over the phone. This role involves managing the front desk, handling administrative tasks, and efficiently coordinating appointments.
Onsite: Weekends
Remote Working: Weekdays

QUALIFICATIONS:

• High school diploma or equivalent; additional education or certification in office administration is a plus
• Proven experience as a receptionist, front office representative, or similar role
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with office equipment
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Professional attitude and appearance
• Customer service orientation and problem-solving skills
• Ability to handle sensitive information with confidentiality.

PREFERRED SKILLS:

• Experience with scheduling software or appointment management systems
• Experience in EPIC is advantageous
• Ability to work independently and as part of a team.
  Job Type: Temporary
  Contract length: 6 months
  Pay: Up to £200.00 per day

Schedule:

• Monday to Friday
• Weekend availability

Application question(s):

• Have you used the hospital system EPIC, or are you EPIC trained?

Education:

• GCSE or equivalent (required)

Experience:

• Customer service: 2 years (required)
• Administrative experience: 3 years (required)
• Healthcare Assistant: 1 year (preferred)
• Working in a Hospital/Surgery: 2 years (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person
Reference ID: RECCOR01

• Greet clients and visitors with a positive, helpful attitude.
• Answer and direct phone calls in a polite and friendly manner
• Assist patients in person, over the phone, and via email with inquiries about services, scheduling, and other concerns
• Schedule and confirm appointments, ensuring optimal use of the hospital’s time and resources
• Maintain an organized and clean reception area
• Process and manage incoming and outgoing mail
• Coordinate with other departments to ensure smooth communication and operations
• Act as chaperone if required, ensuring patient’s comfort and support
• Update and maintain patient’s records and databases with accuracy
• Assist with administrative tasks and projects as needed.