JOB SUMMARY

Are you enthusiastic about working with the public in a health environment? Are you a team player, well organised with great communication skills and a calming manner? If so, we have the perfect opportunity for someone to join our ever expanding team at a busy GP practice in the heart of Worksop, a market town.
We offer a supportive team environment, training, pension and good holiday package for the right candidate.
We are looking to recruit a Receptionist Apprentice, working full time, Monday to Saturday. You may be required to work extended hours, depending on the needs of the business.

ABOUT US

Newgate Medical Group (NMG) is a welcoming & busy single practice Primary Care Network (PCN) with over 30,000 patients.
We are a large Practice. We have an established team of 9 GP Partners & a host of varied health professionals including pharmacists, nurses, ANP’s, PA, Paramedics, Social Prescribing link worker, care co-ordinators & a large admin team.
You will form part of an existing team, working together to maintain a high quality service.
As part of welcoming you to our team you will receive 5 weeks holiday plus Bank holidays & entitlement to join the NHS pension scheme, discount schemes and free Employee Assistance Programme.
If you believe in the importance & effectiveness of providing excellent service and support where NMG & our patients need it, we would love to hear from you.

JOB DESCRIPTION

Job responsibilities:

• The following are the core responsibilities of the Receptionist apprentice. There may be on occasion a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels
• Maintain and monitor the practice appointment system
• Process personal telephone and E requests for appointments
• Answer incoming phone calls
• Transfer calls or deal with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and respond to, requests from patients, team members and external agencies
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required and when required
• Input data into patients healthcare records as necessary
• Direct requests for information, SARs, insurance, solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner including prescription queries
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested

PERSON SPECIFICATION QUALIFICATIONS

Essential:

• GCSE Maths and English (C or above)

Desirable

• AMSPAR Receptionist Qualification or
• Customer Service Level 2 or 3

SKILLS

Essential:

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Desirable:

• SystmOne user skills

EXPERIENCE

Desirable:

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting

MAIN DUTIES OF THE JOB

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
You will need to complete a Customer Service Specialist Level 2 or Level 3 apprenticeship course as part of this role.

Job responsibilities:

• The following are the core responsibilities of the Receptionist apprentice. There may be on occasion a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels
• Maintain and monitor the practice appointment system
• Process personal telephone and E requests for appointments
• Answer incoming phone calls
• Transfer calls or deal with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and respond to, requests from patients, team members and external agencies
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required and when required
• Input data into patients healthcare records as necessary
• Direct requests for information, SARs, insurance, solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner including prescription queries
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requeste