Company Description

Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10-minute drive from Dubai International Airport.

Job Description

Passionate about being the central information contact for guest services and inquiries? Take your career to a whole new level with us and join our Front Office team.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Provide a warm welcome to the guests, register and process check in for all arrivals and update the guest information in the system.
• Assist Guest with general enquiries, providing accurate and detailed information.
• Provide prompt, attentive and friendly service at all times (in line with LQA standards), constantly reviewing guest feedback (direct, online reviews or surveys), performance and operations.
• Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities.
• Maintain personal presentation and hygiene as per the grooming standards issued by Swissôtel Hotels & Resorts.
• Projects a favorable image of the hotel, through a positive and professional attitude, manner, and presentation.
• Is aware of and abides by all hotel policies, procedures & relevant legislations.
• To follow the Hotel set Safety standards, and adhere to all rules and regulations as set out by the Occupational Health and Safety Act and to take reasonable care at work so as not to put self or others at unnecessary risk.
• Always remain professional in attitude, manner and presentation providing guest with a 5* star heartfelt service.
• Maintains a positive relationship with guests and colleagues by meeting and exceeding their expectations.

Qualifications

• Previous experience in a similar role in a 5 star hotel setting is an asset
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Excellent written and verbal English communication skills, additional languages are a plus (Arabic, Chinese, Russian)
• Prior experience working with Opera or a related system
• Ability to promote positive relations with all hotel guests & colleagues

Full job description

Job Summary

We are looking for a friendly, professional, and service-oriented Guest Service Agent (GSA) to join our team. The successful candidate will be responsible for providing exceptional guest service throughout the guest journey, from arrival and check-in to departure and check-out.

The ideal candidate will have excellent communication skills, a positive attitude, strong attention to detail, and the ability to handle guest requests and concerns professionally and efficiently.

Key Responsibilities

• Welcome and greet guests in a warm, professional, and friendly manner.
• Perform guest check-in and check-out procedures efficiently and accurately.
• Provide information about hotel facilities, services, local attractions, and transportation.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain accurate guest records and ensure all information is updated in the hotel system.
• Process payments, deposits, and other front-office transactions accurately.
• Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments to meet guest requirements.
• Respond to telephone calls, emails, and guest messages in a professional manner.
• Follow all hotel policies, procedures, and service standards.
• Ensure guest satisfaction and take appropriate action to resolve service issues.
• Assist with luggage, transportation arrangements, wake-up calls, and other guest services when required.
• Maintain a clean, organized, and professional front-desk area.
• Promote hotel facilities, services, and applicable offers to guests.
• Maintain confidentiality of guest information and hotel operations.
• Perform other duties as assigned by the Front Office Manager or Duty Manager.

Requirements

• Previous experience in a hotel, hospitality, customer service, or front-office role is preferred.
• Excellent verbal and written communication skills.
• Strong customer-service and interpersonal skills.
• Professional appearance and positive attitude.
• Ability to work under pressure in a fast-paced environment.
• Good computer skills and familiarity with hotel OPERA PMS systems is an advantage.
• Ability to work flexible shifts, including weekends and public holidays.
• Good command of English; additional languages are an advantage.
• Strong problem-solving and organizational skills.

What We Offer

• Competitive salary and benefits package.
• Professional and supportive working environment.
• Opportunities for training and career development.
• Free Accomodation / Meals and Service Charge

Full job description

We're Hiring: Receptionist

We are looking for a friendly, organized, and professional Receptionist to join our team.

Requirements:

• Previous experience as a receptionist or in customer service is preferred
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong organizational and multitasking abilities
• Professional appearance and positive attitude

Responsibilities:

• Welcome and assist visitors
• Answer and direct phone calls
• Manage appointments and correspondence
• Provide administrative support as needed

Interested candidates are invited to send their CV or contact us for more details.

info@emiratesmarkets.ae/ hr.assistant@emiratesmarket.ae

Ability to commute/relocate:

• Ras al-Khaimah: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• current salary?
• expected salary?
• visa status?
• Work Location: In person