Receptionist - ARH Brisbane at Greencross Pet Wellness Company

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Services, Communication, Interpersonal Skills, Adaptability, Multitasking, Proactive Attitude, Attention To Detail, Conflict Resolution, Empathy, Client Service, Organization, Time Management, Invoicing, Payment Processing, Data Entry, Liaising

Industry

Retail

Description

Job Description We are seeking an enthusiastic and friendly Full-Time or Part-time Receptionist to be part of a fast-paced environment and a welcoming face to our clients and their pets! Our much-loved customer care team are the integral front-line of our entire hospital, and as such, are busy, busy, busy! The successful candidate will be critical in ensuring our clients receive outstanding customer service. You will be dedicated, conscientious, with a genuine love for animals and effective in your written and verbal communication with clients and other hospital staff. About your role: Permanent Full-time or Part-time roles available A range of shifts, 6am - 4pm, 7am - 5pm, 8am - 6pm, 9am - 7pm, 11am - 9pm, 12pm - 10pm, 1pm - 11pm including occasional weekends and public holidays Handling a high volume of inbound calls and email enquiries Managing all client inquiries and concerns with professionalism and empathy Welcoming clients and their pets to the hospital Booking and managing appointments Invoicing and taking payments - including cash and EFTPOS Processing payments on Vetpay, Zippay and Afterpay Coordinating with other hospital departments to ensure seamless client experiences Data entry and requesting documents from referring vets and clients Liaising with referring vets Ad-hoc administrative duties About you: Proven experience in a client services role, preferably in a healthcare or veterinary setting Excellent communication and interpersonal skills Adaptable and takes initiative, this role requires you to be able to multitask and have a proactive attitude Attention to detail Strong conflict resolution skills A calm and empathetic approach to your work A passion for delivering outstanding client service Enjoy working in an upbeat team environment with some good banter! Passionate about delivering an outstanding customer experience Excellent communication, organization and time management skills Thrive in a fast-paced environment Apply Now!

Responsibilities

The receptionist will serve as the integral front-line of the hospital, ensuring clients receive outstanding customer service by handling high volumes of calls and emails, managing inquiries, and welcoming clients and their pets. Key duties also include booking appointments, processing payments, coordinating with departments, data entry, and liaising with referring veterinarians.