Full job description

Sitting in the heart of Eastbourne we are a patient practice serving circa 12,000 patients. Arlington Road Medical Practice provides Primary Care through a variety of services, from GPs, Paramedics, Nurses and other care service roles. Each member of this close and friendly team play their part in delivering the best care service. We set ourselves apart through our service and care to the community and you will play an integral role alongside your colleagues.

What does it mean to work here?

Its an exciting time to join Arlington Road Medical Practice. We are a busy and varied practice, where teamwork, communication and supporting one another are an important part of everyday working life.

Youll be joining a hardworking and committed team where people are at the heart of what we do. We believe in supporting our staff to learn, develop and build their confidence, with training provided to help you grow into your role and develop your skills within Primary Care.

Were proud of our diverse team and the different experiences, personalities and strengths that everyone brings. We believe this makes us stronger as a team and helps us provide a welcoming service to our patients.

Everyone is welcome at Arlington Road Medical Practice.

Job Overview

We are seeking an energetic and detail-oriented Receptionist to join our dynamic team. In this vital role, you will be the welcoming face of our practice, managing front desk operations with enthusiasm and professionalism. Your positive attitude and organizational skills will ensure smooth daily operations, providing exceptional service to patients and supporting the overall efficiency of our healthcare team.

Duties

• Greet patients and visitors warmly, creating a friendly and professional environment
• Answering incoming phone calls and dealing with patient queries.
• Schedule appointments accurately using our electronic booking systems
• Manage patient check-in and check-out processes with efficiency and courtesy
• Handle data entry tasks, updating patient records in compliance with privacy regulations
• Liaising with GPs, nurses, healthcare assistants and other members of the practice team.
• Signposting patients to the most appropriate service, such as a pharmacist, NHS 111, community services or a clinician.
• Handling sensitive and confidential information while maintaining patient confidentiality and data protection.
• Supporting the wider practice team with general administrative tasks.
• Dealing with patients in a professional, friendly and compassionate way

Skills

• Proven office experience with strong organizational abilities
• Excellent computer skills, including proficiency in Microsoft Office Suite (Word, Excel)
• Prior administrative experience in a healthcare or similar setting is preferred
• Exceptional phone etiquette with clear communication skills
• Strong organisational skills with attention to detail and accuracy in data entry
• A good standard of literacy, with accurate spelling, grammar and punctuation, and the ability to write clear and professional correspondence.
• Ability to type quickly and efficiently while maintaining accuracy

Join us to be part of a vibrant team dedicated to delivering outstanding primary care. We value proactive individuals who thrive in fast-paced environments, bringing energy, professionalism, and a caring attitude to every interaction.

As a Receptionist at Arlington Road Medical Practice, you will be an important part of our front-of-house team and one of the first points of contact for our patients. Youll provide a friendly, professional and helpful service both at the reception desk and over the telephone, helping patients access the right service or healthcare professional.

Alongside patient-facing responsibilities, youll provide general administrative support to the practice team, helping with the smooth running of the practice and supporting our clinical and administrative colleagues. Good communication, a positive approach and the ability to work well as part of a team are key to the role.

1. Reception and Patient Services

• Welcome patients and visitors to the practice in a friendly, professional and helpful manner.
• Register and check in patients for appointments and clinics.
• Book, amend and cancel appointments both face-to-face and using the practices computerised appointment system.
• Contact patients to arrange appointments, reviews and clinics where appropriate.
• Register new patients, temporary residents and other patients in accordance with practice procedures, ensuring the appropriate information and forms are completed.
• Receive and deal with patient queries and messages both at the reception desk and electronically, passing information to the appropriate member of the practice team when required.
• Provide patients with appropriate information and signposting to help them access the most suitable service or healthcare professional.

2. Telephones and Communication

• Answer incoming telephone calls in a professional, friendly and helpful manner.
• Book, amend and cancel appointments over the telephone.
• Deal with general enquiries and provide appropriate information within the scope of the role.
• Communicate test results and other information to patients in accordance with practice procedures and confidentiality requirements.
• Take accurate messages and ensure they are passed to the appropriate member of the practice team.
• Transfer calls to the appropriate person or service when necessary.
• Communicate effectively with patients, carers, colleagues and other healthcare professionals, adapting communication where required to meet individual needs.

3. Hospital Post and Samples

• Receive hospital correspondence and post, date stamp and sort appropriately for scanning or further action.
• Receive samples from patients and staff, ensuring they are logged and processed correctly.
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