ABOUT US

Ascend is the UK’s leading manager of Single-Family Build-to-Rent homes, proudly delivering award-winning property management for over 10,000 homes nationwide. As we continue to experience rapid growth across all areas of our business, there has never been a more exciting time to join our team. We are committed to providing outstanding service to our clients and offer a supportive, collaborative, and rewarding work environment.

SKILLS & EXPERIENCE

• Possession of a valid driver’s license is highly desirable but not essential.
• Previous experience in a receptionist, front-of-house, or office administrator role—ideally in a fast-paced, professional setting.
• Excellent interpersonal and communication skills, with a confident, clear, and professional telephone manner.
• Strong organisational and multitasking abilities, with the capacity to manage competing priorities effectively.
• IT literate, with solid working knowledge of Microsoft Office applications (Outlook, Word, Excel) and the ability to quickly learn internal systems.
• Ability to work independently and as part of a team, using initiative to solve problems and support colleagues.
• Professional presentation and positive attitude, representing the business to clients, contractors, and guests.
• Reliable and punctual, with a strong sense of responsibility and ownership over the role.

THE BENEFITS

• Competitive holiday allowance, increasing to 27 days over time, including a day off to celebrate your Birthday.
• Start your weekend early with a 4PM finish on a Friday.
• Annual attendance bonus to thank you for your commitment.
• Paid time off for medical screenings.
• Enhanced company sick pay policy with service.
• Reduced Christmas operating hours.
• Contributory Pension Scheme for long-term financial security.
• Recognition programs to acknowledge employees who display our Values & Behaviours.
• Enhanced Maternity/Adoption/Paternity Pay to support your family.
  If you possess these skills and are looking for an opportunity to contribute to a dynamic team, we encourage you to apply for this Receptionist position.
  Job Types: Full-time, Permanent
  Pay: £26,000.00 per year

Benefits:

• Additional leave
• Company events
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site parking

Work Location: In perso

ABOUT THE ROLE

We are seeking a proactive, detail-oriented Receptionist to join our dynamic team at our Sale, M33 office. This is a vital role in supporting the smooth day-to-day running of a fast-paced office, ensuring a professional and welcoming experience for both staff and visitors.

KEY RESPONSIBILITIES

• Act as the first point of contact for all visitors, clients, and contractors—offering a warm, professional welcome and ensuring a positive first impression of the business.
• Support a team of managers with ad-hoc administrative tasks as required.
• Provide administrative support across multiple departments, maintaining accuracy, confidentiality, and attention to detail.
• Handle all incoming and outgoing mail and packages, including opening and distributing post to relevant departments.
• Manage office supplies, including ordering and maintaining inventory of stationery, kitchen stock, and general office items.
• Answer overflow calls during busy periods, ensuring queries are handled efficiently and directed appropriately.
• Coordinate meeting room bookings, ensuring rooms are tidy, stocked with necessary materials, and prepared ahead of appointments.
• Greet and assist guests, including providing refreshments and ensuring they are comfortable during their visit.
• Ensure communal areas, including reception, meeting rooms, and kitchen, are kept tidy, clean, and presentable at all times.
• Help coordinate internal events or meetings, including refreshments, room setup, and logistics.
• Maintain internal records and logs, including visitor sign-in sheets, post tracking.
• Act as Fire Marshal for the office—ensuring evacuation procedures are followed, headcounts are accurate, and fire safety responsibilities are upheld in line with company policy and legal standards.
• Promote and uphold a professional, friendly, and proactive office culture aligned with the company’s values and behaviours.
• Provide occasional support to Office Manager, Operations, or HR teams during key projects or busy periods.