QUALIFICATIONS

• Completion of Grade 12 Diploma or a GED is required.
• A minimum of two (2) years’ receptionist or administration experience.
• Certificate/diploma in business administration is preferred.
• Minimum intermediate proficiency with Microsoft Office products (Excel, Outlook, & PowerPoint).
• Excellent customer service skills and a positive attitude. Strong communication skills – both written and oral.
• The ability to work independently with minimal supervision.
• Excellent time management skills and the ability to prioritize tasks.
• Attention to detail.
• Strong organizational skills.
• Flexible and able to adjust quickly to changing priorities.

• Greet, welcome, and direct residents, visitors, and families accordingly. Ascertains the nature of business and guides visitors to destination.
• Answer, screen, and forward any incoming phone calls appropriately while providing basic and accurate information; answer general inquiries (telephone, email, or walk-in).
• Assists the Administrative Coordinator by attending meetings and taking minutes. Provides other administrative support to all departments as needed.
• Supports Administrative Coordinator in ensuring all Supportive Living Accommodation Licensing Act standards are adhered to.
• Completes Accounting for Residents as per Silvera Process, Procedure, and Policy, including associated paperwork and follow-up.
• Enters maintenance work orders/requests or repairs into Yardi.
• Responds to all emergency situations including entering detailed Incident Reports into Yardi.
• Provides tours to visitors and potential residents ensuring tour documentation is completed within Yardi.
• Assists with resident orientation checklist.
• General Office Duties including, but not limited to:
  o Receiving, sorting, and distributing daily mail, including deliveries from couriers
  o Preparing the mailbag
  o Filing
  o Photocopying
  o Faxing

o Electronic filing of documents

• Maintains security of the community by following procedures and controlling access to the building by monitoring building entrances, ensuring Silvera sign-in protocols are adhered to. May be required to issue visitor’s pass.
• Communicates all resident issues and concerns to the appropriate Supervisor or Community Manager in a timely manner.
• Works to support Silvera’s service vision and goals, assuring consistent quality in administration duties across Silvera communities.
• Assists Community Management in the Outbreak Response Program by recording accurate data and ensuring compliance with Silvera’s Outbreak Guidelines and the Alberta Health Services Outbreak protocols.
• Maintains annual training compliance with regards to TLC training.
• Participates in and promotes Silvera’s Health and Safety program.
• Other duties as assigned.
• Assists Community Management in the Outbreak Response Program by recording accurate data and ensuring compliance with Silvera’s Outbreak Guidelines and the Alberta Health Services Outbreak protocols.
• Maintains annual training compliance with regards to TLC training.
• Participates in and promotes Silvera’s Health and Safety program.
• Other duties as assigned.