To accurately register patients and maintain computerised records to ensure all records are complete and scan paper documents once the patient has left the department To maintain medical records by ensuring that all contents are correctly filed in the appropriate place To receive and admit patients using the relevant computer systems To undertake routine clerical work and associated tasks To receive telephone enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties To assist with distressed/bereaved relatives To respond quickly to changing situations and prioritise workload with a view to resolving problems within limits Deal with enquiries from police according to Trust protocols and the Data Protection Act, ensuring confidentiality is maintained at all times To arrange ambulance transport for patients as required To liaise with staff in other departments as required To provide ad hoc information and support to other staff when required To provide information to medical staff when requested To assist in the training of new members of staff to ensure all staff can carry out their role competently To be fully trained and competent to respond to a major incident alert To have a flexible approach to help provide cover for colleagues to ensure that the reception desk has cover for holidays and sick leave To maintain confidentially and adhere to the Data Protection Act at all times To undertake any other such duties commensurate with the post Communicate with Multidisciplinary team internal and external with regards discharge and transfer of patients . Request services for ward eg- Contact General porters and report fault with Facilities. Take messages from Multidisciplinary team and pass on to relevant team members

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