JOB SUMMARY

Receptionist Band 2
We are seeking to recruit an enthusiastic and highly motivated receptionist to join our Administration team.
The post will be based at Burnham on Sea War Memorial Hospital and we would consider part time or full time hours you will be required to work flexibly and provide administration support and assistance to other departments and across local cluster hospitals in urgent situations at the direction of the Matron, Senior Sister, and Team Leader with possible weekend working and additional hours may be available will be discussed at Interview.
Full training for the post, and a uniform, available to be discussed at Interview.
If you require further information please contact Donna Morgan, Senior Hospital Administrator 01278 773109

ABOUT US

At Somerset NHS Foundation Trust, we’re committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you’ll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breath taking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it’s a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

JOB DESCRIPTION

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

QUALIFICATIONS & TRAINING

• Business & Administration/Customer Service Level 2 qualification or equivalent experience in working in administration or prepared to undertake within agree time scale.
• Evidence of administrative knowledge and skills equivalent to level of qualification.
• Good general standard of education to GCSE level 4 or equivalent.
• Excellent IT skills, i.e. Microsoft Word, Excel

SKILLS & ABILITIES

• Excellent interpersonal skills and abilities to communicate at all levels.
• Excellent telephone manner.
• Accuracy and attention to detail.
• High standard of written communication skills with the ability to use e-mail and internet.

COMMUNICATION SKILLS

• Evidence of a good standard of Literacy / English language skills

PLANNING & ORGANISING SKILLS

• Ability to multi-task and quickly reprioritise when necessary.
• Ability to manage own workload and work to deadlines.
• Ability to build good working relationships at all levels.
• Ability to manage challenging situation in line with Trust protocols.

PHYSICAL SKILLS

• Keyboard skills

Main Duties
You must have previous experience as a receptionist, possess excellent customer service, administrative and IT skills.
We require a conscientious candidate who can cope with pressure, eager to learn and have good communication and interpersonal skills with the ability to provide a friendly and efficient front desk service.
An outgoing personality, approachability and a professional demeanour will be required as you will be the initial point of contact for our patients and visitors.
Please refer to Job description attached for further information on this post and advert requirements.