Receptionist Barcelona Pool House (New Opening) at Soho House & Co.

Barcelona, Catalonia, Spain -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Hospitality, Teamwork, Time Management, Attention to Detail, Multitasking, Training, Relationship Building, Standard Operating Procedures, Menu Knowledge, Feedback Management, Warm Greeting, Positive Atmosphere, Sanitary Environment

Industry

Hospitality

Description

‘Barcelona Pool House’ Located on ‘Avinguda Tibidabo’, our third House in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18m outdoor pool, a café, plus two floors of club space with a revolving restaurant concept. The Role… As a receptionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time. You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion. What we are looking for in a receptionist... Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly. Answer high volume of calls for restaurant, general enquiries, messages for members, reservations. Well- versed on standard operating procedures, menus, amenities and pricing. Learn about all the different sites and how much Soho House has to offer. Maintain a clean, sanitary and safe environment: reception area, desk, cloakroom. Manage guest lists, bookings on the floor level, club, roof, pool. Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away. Assist guests by checking/ retrieving their coats and/ or items they left. Build a positive relationships with members and guest. Communicate and red flag any feedback to the management team. Influence a fun and positive atmosphere by being approachable and professional. Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge. What's in it for you? Team meal whilst on shift prepared by our chefs Soho Friends Membership 50% Team discount on Food & Drink, 7 days a week Team Room Rates; Any Bedroom, Any House, $100 a night Birthday Day Off Discount on Cowshed products and Soho Home (up to 50%) Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

Responsibilities

As a receptionist, you will ensure that members and guests have an amazing experience by delivering a warm greeting and excellent first impression. You will manage guest lists, bookings, and address any guest-related concerns in real-time.