ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Provide reception, including initial client assessment and allocation to the appropriate service area or referral to other external services as appropriate and administrative support.
Be the First Smile They See. Be the Calm Voice They Hear.
Why this role matters
When someone walks through our doors, they may be facing some of life’s toughest challenges. As our Receptionist, you’ll be the first point of connection and compassion—offering a warm welcome, a listening ear, and efficient support that helps people feel seen, heard, and respected.
At The Salvation Army, we don’t just offer services—we offer hope, dignity, and belonging. If you’re someone who brings heart and professionalism to everything you do, we invite you to be a part of something deeply meaningful.
About the role
As part of our Homelessness Services team, you’ll provide a blend of front-of-house reception, initial client assessment, and administrative support. Your ability to communicate warmly and manage a busy environment with care will help create a welcoming, respectful space for all who seek support.
This role is ideal for someone who thrives on connection, organisation, and making a difference in people’s lives—often in their moment of greatest need.
Reporting to the Regional Admin Coordinator, this is a permanent full-time position, based in Barwon, VIC.
Compensation is in accordance with SCHADS Award Level 2.

You will successfully

• Welcome all visitors and callers with kindness, professionalism, and cultural sensitivity
• Handle phone inquiries and assessing initial client needs with calm and clarity
• Coordinate appointments, managing diaries, and supporting team schedules
• Maintain a clean, safe, and inviting reception area and public spaces
• Provide admin support for meetings, correspondence, data entry, asset tracking, and site logistics
• Support WHS compliance, including first aid supplies, safety checks, and site inductions
• Contribute to a team that’s driven by compassion, collaboration, and purpose

You will have

• Relevant business qualification, Cert III or above in Business Administration (preferred)
• Previous reception/administration experience (essential)
• Skilled communication with a gift for helping others feel at ease
• High organisation with experience in reception and office administration
• Pride in a tidy space and ensuring smooth operations are adhered to
• Proficiency in Microsoft Office (Word, Excel) and are comfortable with data entry
• A team player attitude who brings warmth and reliability to every task
• Respect for diversity and be inclusive of all backgrounds, identities, and cultures
• Readiness to show up with empathy and be part of something bigger than yourself
• A current or valid Employee Working with Children’s Check
• A current and valid VIC Driver’s Licence

What we offer

The Salvos offer eligible employee’s a well-balanced package of meaningful benefits including:

• Maximise your earnings with salary packaging up to $15,900 tax-free + $2,650 for meals and entertainment
• Generous Paid Parental Leave (12 weeks primary, secondary carers), Purchased Leave (up to 8 weeks), and 5 days paid leave for career development
• Flexible work options, access to a Fitness Passport, and exclusive discounts to enhance your lifestyle
• Prioritise your well-being with EAP support and health & wellness programs
• Boost your career with ongoing training and development opportunities

Why join The Salvation Army?
At The Salvation Army, we care for people, build healthy communities, work for justice, and create pathways of faith and hope. You’ll join a team that lives these values daily through acts of compassion and meaningful service.
Be the Difference. Be the Welcome. Be You.
If you’re ready to make a real impact in people’s lives through warmth, respect, and reliable support—we’d love to hear from you.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboratio

Please refer the Job description for details