SKILLS, KNOWLEDGE AND EXPERTISE

• Minimum of 4 GCSEs (Grade C/4 or above) or equivalent including English Language and Maths.
• Demonstrate experience of first-line customer service including handling enquiries face-to-face, by telephone and by email.
• Demonstrate experience of handling cash/ credit/debit card transactions.
• Demonstrate experience of maintaining an up-to-date information base to inform customer enquiries.
• Demonstrate experience of achieving performance targets and delivering to strict deadlines.

• Greet enquirers and respond to in person, telephone, e-mail and written enquiries; elicit their needs and offer information, advice and guidance in line with exceptional customer service.
• Maintain security and safeguarding for the college by ensuring all visitors sign into the sky visitor system and notify appropriate staff members when visitors have arrived.
• Proactively seek and maintain a system of accurate and current information likely to be given in answer to a customer question.
• Assist with keeping the reception area an attractive and welcoming environment.
• Provide information on the range of courses available, course fees and funding. Offer information on payment options, course locations, timetables etc.
• Provide information on college Admission and Enrolment processes.
• To take trip money and log students details as appropriate.
  Please see attached for the full Job Description