Patient Reception and Care:

Friendly and professional reception of patients;

point of contact for patient concerns and questions regarding the range of treatments, appointment booking, execution, and follow-up care.

Appointment Management: 

Coordination and scheduling of appointments by phone, in writing, and in person; 

ensuring efficient appointment planning to minimize waiting times and ensure a smooth consultation process;

management and updating of appointment calendars and consultation hours.

Administrative Tasks: 

Maintenance and upkeep of patient data, files, documents, and waiting lists;

preparation and provision of treatment documents 

; acceptance, verification, and processing of prescription requests

; mail management;

direct payment processing in cooperation with the billing department .

Internal and External Collaboration:

Telephone and written communication with cooperation partners;

forwarding of information to the medical and physician team;

interdisciplinary collaboration to optimize practice procedures;

participation in quality assurance and process optimization.

Reception Area Organization:

Ensuring a tidy and welcoming reception area;

management of office and practice supplies.

Your profile

• Completed training, ideally in the medical or commercial field, in the hotel industry or in tourism
• Strong service orientation and enjoyment of interacting with people and working together in a team.
• Excellent communication skills in German and ideally also in English.
• Confident use of PC applications, such as Microsoft Office (especially Outlook, Word) 
• Friendly and polite demeanor as well as a well-groomed appearance
• Organizational skills and reliability
• Confident handling of stressful situations

Why us?

• A motivated team where cohesion and respectful interaction are paramount.
• Flat hierarchies (“you-politics”)
• Modern and flexible working time models within the framework of a classic 5-day week
• A unique and centrally located workplace in one of Hamburg's most beautiful historic buildings (U1, U2, Dammtor station)
• A comprehensive range of treatments that offers you the opportunity to continuously expand your knowledge. 
• Subsidy for the HVV ProfiCard/Deutschlandticket as well as a tiered subsidy for company pension schemes, discounted treatments and corporate benefits
• Further training opportunities
• Weekly rotating shift work (early shift 7:30-16:00 and late shift 11:30-20:00, Fridays 10:00-18:30)
• Holiday and Christmas bonuses
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