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Receptionist at Best Western Suites Hotel

Prescot L34 9HA, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

15 Nov, 25

Salary

0.0

Posted On

15 Aug, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Conferences, Occupancy, Yield

Industry

Hospitality

Description

How To Apply:

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Responsibilities

Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction
Deals with guests promptly upon arrival and departure, for check in and check out procedures
Demonstrates a working knowledge of all services and facilities of the Hotel, as well as local area. Therefore, ensuring our guests are assisted effectively
Professionally and competently operates the telephone system in line with Hotel procedures
Professional appearance and manner to all visitors, resulting in positive PR both internally and externally
Performs all guest accounting functions according to the Company and Hotel policies and procedures, ensuring all guest accounts are complete and accurate
Adheres to the Company Credit Policy
Demonstrates the use of sales conversation to effectively sell bedrooms and conferences, maximising occupancy, average rates and yield
Receives and processes telephone, walk-in, 3rdparty and internet reservations accurately
Forwards all relevant paperwork to guests as per individual reservation requirements
Understanding the business and keeping up to date with Hotel’s sales selling strategy and letting policy and promotions
Understanding competitor occupancies and passing on observations to the Sales team
Identifies possible sales leads and passes to Sales team