Job Title: Receptionist / Billing & Insurance Specialist
Location: Premier Lipedema Clinic / Body & Laser – Spokane, WA
Job Type: Part-Time to Start, In-Person (Opportunity for Full-Time After 90 Days)
Pay: $19.00–$24.00/hour (commensurate with experience) + commission eligibility Schedule: Monday–Friday, 8:00 AM–5:00 PM with a 1-hour lunch (part-time hours will fall within this range). Occasional Saturday availability required.

POSITION OVERVIEW:

Premier Lipedema Clinic / Body & Laser is seeking a professional, compassionate, highly efficient, and task-oriented Receptionist / Billing & Insurance Specialist to join our team immediately.
This part-time, in-person role has the opportunity to transition to a full-time position after 90 days, based on performance and clinic needs. We’re looking for someone who thrives on completing tasks accurately and on time, can be counted on to follow through without constant supervision, and takes pride in doing things properly and effectively.
This is not a short-term role — we’re seeking someone who wants to grow with our clinic and be part of our long-term success. While nothing is ever set in stone, we are willing to pay on the higher end of the range for a candidate who is committed to staying and building their career with us.
In addition to your administrative, billing, and insurance duties, you will also play an active role in informing patients about our products and services to facilitate sales. This position includes a commission structure that rewards proactive, consultative conversations with patients — without aggressive sales tactics.

REQUIRED QUALIFICATIONS:

• Associate degree (required); Bachelor’s degree preferred
• 1+ year front-desk or receptionist experience (required)
• 1+ year medical field experience (required)
• 6+ months of insurance billing & coding experience (required)
• Valid driver’s license and proof of insurance (required)
• Proficiency with Mac/Apple systems, Microsoft Office, multi-line phones, scanning, fax, and email

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in Business, Communications, or related field
• Certified in Medical Billing or Coding
• 1+ year of sales experience
• Licensed Aesthetician in Washington State
• Experience as a Medical Assistant or Surgical Technician

SOFT SKILLS & ATTRIBUTES:

• Professional, polished appearance and demeanor
• Exceptional customer service and communication skills
• Compassionate, empathetic, and patient-centered mindset
• Highly efficient, detail-focused, and dependable in completing tasks on time
• Strong organizational and multitasking abilities
• Self-motivated and able to work independently
• Eagerness to learn, adapt, and grow within the clinic
  Comfortable discussing products and services in a consultative, non-aggressive manner

ADDITIONAL REQUIREMENTS:

• Must pass a background check (RCW 43.43.830-840 compliance)
• Must pass a pre-employment drug screening, including marijuana
• In-person attendance is required; this is not a remote role
  If you’re enthusiastic about making a difference in patients’ lives, enjoy working in a busy and supportive clinic, and are looking for a long-term opportunity with strong earning potential, we encourage you to apply. Please submit your resume and a cover letter detailing your interest in the position to be considered.
  Job Type: Part-time
  Pay: $19.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Work Location: In perso

RECEPTIONIST DUTIES:

• Greet patients warmly and professionally both in-person and over the phone
• Manage inbound communications (calls, texts, emails) promptly and courteously
• Schedule and confirm appointments using EMR software (DrChrono)
• Maintain patient confidentiality and comply with HIPAA regulations
• Assist with room turnover, supply stocking, and clinic operations as needed
• Provide education and information to patients about clinic services and products to encourage booking and purchases
• Support CRM-based patient outreach and lead follow-up
• Collaborate with the Marketing Director by capturing content (with consent) for social media platforms
• Participate in cross-training and ongoing clinic-wide learning
• Maintain clean, professional appearance and uphold the brand’s standard of excellence

BILLING DUTIES:

• Collect patient payments and issue receipts and superbills
• Confirm appointments are coded and billed accurately at the end of day
• Monitor and resolve account balances, credit applications, and refunds
• Assist with bank deposits and daily reconciliation

INSURANCE DUTIES:

• Support patients with pre-authorizations, claim submissions, and appeals
• Review and organize clinical documentation for insurance processing
• Follow up on unpaid claims and communicate with insurers as needed
• Help patients understand billing processes and insurance coverage
• Manage edits or missing claim information before submission