Job Ref: BRI1109
Branch: Mercure Blackburn Dunkenhalgh Hotel Spa
Location: Mercure Blackburn Dunkenhalgh Hotel Spa , Accrington
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: Variable shifts over 7 days
Hours per week: 40
Posted date: 12/05/2025
Closing date: 14/06/2025
Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people – quality – profit – and it’s no accident that people are first up. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.
We are searching for an engaging and resourceful Hotel Receptionist to join our team. Our Hotel Receptionist will act as the face ofthe hotel and must display exceptional verbal communication skills. Along with greeting guests and informing them of room rates and other details, duties include managing reservations, performing check-in and check-out tasks, and corresponding with the cleaning staff. Successful candidates will have strong multitasking skills and enjoy working in a fast-paced, people-facing role.

SKILLS AND QUALIFICATIONS

• Strong verbal and written communication skills
• Exceptional customer service skills
• Problem-solving mindset
• Outstanding professionalism
• Ability to multitask and excel in a fast-paced environment
• Ability to work well with others

PREFERRED QUALIFICATIONS

• Hospitality work experience
• Knowledge of property management systems and hotel reservation software
• Flexible weekend, nighttime, and long-hour availability
• Proficiency in a second language or multiple languages

JOIN US

We are always looking for passionate, customer-focused individuals to join our team. If you’re excited about the opportunity to work in a historic, vibrant environment where you can make a real difference, we’d love to hear from you

OBJECTIVES OF THIS ROLE

• Act as a face of the hotel while greeting guests in a polite and professional manner
• Supervise daily tasks for all front desk operations
• Respond to guest questions and concerns
• Assist guests in a professional and timely manner
• Promote a positive and polite work environment
• Offer five-star customer service to all guests

RESPONSIBILITIES

• Follow check-in and check-out procedures for hotel guests
• Answer phone calls and book reservations
• Make plans for guests as requested
• Upsell hotel packages when appropriate
• Communicate with other hotel staff members to ensure smooth operations
• Track and update general supply inventory