ABOUT US

Park Hall Hotel & Spa, part of the prestigious Radisson Individuals brand, is a vibrant destination with luxury accommodation, a relaxing spa, fully equipped gym, multiple restaurants, and the exciting Gamex leisure experience. We pride ourselves on delivering exceptional service and memorable guest experiences.

REQUIREMENTS

• Previous experience as hotel receptionist is mandatory.
• Proficiency in Opera PMS (essential).
• Excellent communication and customer service skills.
• Strong organisational and multitasking abilities.
• Professional appearance and positive attitude.
• Ability to remain calm under pressure and handle challenging situations.
• Flexibility to work shifts, including evenings, weekends, and bank holidays.

ROLE OVERVIEW

As a Hotel Receptionist, you will be the first point of contact for our guests. You will create a warm and welcoming atmosphere, handle all front desk operations efficiently, and support our leisure and hospitality services including restaurant reservations, spa bookings, gym memberships, and Gamex enquiries.

KEY RESPONSIBILITIES

• Greet guests with professionalism, warmth, and genuine hospitality.
• Handle check-in and check-out processes using Opera PMS efficiently and accurately.
• Handle guest enquiries and provide accurate information about hotel facilities, restaurants, spa, gym, and Gamex activities.
• Assist with reservations for rooms, dining, spa treatments, and leisure activities.
• Answer telephone calls and emails promptly and professionally.
• Process payments, manage invoices, and handle billing queries.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Address guest complaints or concerns in a professional and timely manner.
• Promote hotel services, upselling where appropriate (e.g., spa packages, restaurant specials, Gamex experiences).
• Ensure the reception area is tidy, organised, and welcoming at all times.