ADDITIONAL TENANT EXPERIENCE

• Prepare a local amenities file, becoming an expert on local knowledge
• Create an e-newsletter and communicate regularly with tenants (as required)
• Support and/or research and introduce social engagement services as appropriate and agreed e.g. Fitness Clubs, Networking, Sustainability, Negotiate tenant discount freebies at; local shops, restaurants, gym etc
• Organise / assist in promotional events; Pop up markets – supporting local businesses as appropriate – eg Christmas and summer activities etc

SKILLS, KNOWLEDGE AND EXPERTISE

• Proven experience in a premium front-of-house role with a customer-focused approach
• Immaculate presentation with engaging, welcoming personality
• Exceptional customer service and interpersonal skills, capable of communicating at all levels
• Strong time-management, administration skills, and attention to detail
• Excellent communication skills, both written and oral, and proficient in PC/Microsoft packages, Apple Mac
• Flexible, proactive, with a team spirit and a can-do attitude
• Knowledge in building/facilities management is advantageous

KEY RESPONSIBILITIES

Provide a front of house reception service, with additional responsibilities, which will include:

Hours - This is a part time role, working on following days:

• Monday – 8.30am – 5.30pm
• Tuesday, Wednesday and Thursday – 9.30am – 5.30p