Company Description
At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.
Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as British Seniors and Smart Insurance.
We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the UK, USA, Canada, Ireland, and Australia.

COMPANY VALUES

This role is responsible for assisting in supporting a culture instilled with the NFS values.

• Customer Focused - “We earn our customers’ loyalty by exceeding their expectations”
• Results Driven - “We are passionate about results – through hard work, continuous improvement and a professional approach”
• Team Spirited - “As individuals we are good but as a team, we are better”

Job Description

POSITION SUMMARY

The Business Support Officer acts as the first point of contact for visitors, customers, clients and suppliers and is tasked with maintaining a professional, welcoming image of Neilson Financial Services as a company.
It is imperative that this person is well presented and has outstanding communication skills in order to liaise with internal and external stakeholders. This person works with integrity and is trusted to manage confidential tasks. This employee should have excellent multi-tasking and prioritisation ability to react positively to conflicting demands and requests. They are seen to be a positive, personable professional; adaptable and flexible to handle administrative tasks as well as more complex administration assistance to teams across all levels of the business.

PRE-REQUISITE KNOWLEDGE & SKILLS

• Previous experience in a varied front of house role dealing with receptionist duties, facilities, and general administrative functions
• Proven ability to interact over the telephone and face-to-face in a clear and professional manner
• Background of working in a fast paced, flexible and challenging environment
• Ability to multitask effectively
• Accuracy and attention to detail
• Intermediate PC, Word, Outlook and Excel skills
• Excellent organisation skills

DUTIES AND RESPONSIBILITIES

• Managing and maintaining a clean, tidy and professional reception area at all times
• Acting as first point of contact for all external customers, clients and providers; directing enquiries efficiently to the correct department
• Represent a positive, optimistic and enthusiastic ambassador for the business
• Provide any PA/ secretarial support to the Senior Management team as and when required; including preparation of Board and other senior Management meeting reports
• Manage internal complaints regarding the office environment and resolve efficiently, or escalate as appropriate
• Maintain cleanliness of all meeting rooms, ensuring clean and tidy morning and evening daily
• Replenish supplies in Watering Hole and ensure stock ordered as required.
• Managing all incoming and outgoing post and post room function for the business
• Facilitate business travel arrangements as required
• Support adhoc projects for various departments as and when required
• Provide assistance to the on boarding process for any new starters joining the business as required. Including training material preparation and collation, security access passes, workstation assessments and desk preparation
• Event planning including quarterly awards, incentives, sales drives and Social calendar activity
• Look to improve any process or procedures where required to increase efficiency
• Booking meetings as and when required and arranging refreshments or catering for events using agreed suppliers
• Manage all administrative tasks effectively and efficiently within required timeframes
• Update and maintain master security log including parking allocations, security pass ID and leavers deactivation
  Additional Information

This role is responsible for assisting in supporting a culture instilled with the NFS values.

• Customer Focused - “We earn our customers’ loyalty by exceeding their expectations”
• Results Driven - “We are passionate about results – through hard work, continuous improvement and a professional approach”
• Team Spirited - “As individuals we are good but as a team, we are better