Receptionist, Call Center at Lifepoint Health

Somerset, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Scheduling, Call Triage, EMR Proficiency, HIPAA Compliance, Phone Etiquette, Multi-tasking, Patient Outreach, Insurance Verification, Problem Solving, Communication Skills, Organizational Skills

Industry

Hospitals and Health Care

Description

Who We Are: People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Lake Cumberland Regional Hospital is a modern, state-of-the-art 295-bed acute care facility, offering an advanced neurosurgery program with Spine Center accreditation amongst other specialty services. Where We Are: The City of Somerset blends southern hospitality with abundant recreational opportunities including a 65,000-acre lake with 1,200 miles of shoreline. Somerset is host to nationally recognized, high quality performing and visual arts, concerts and other special events to the community. Why Choose Us: * Health (Medical, Dental, Vision) and 401K Benefits for full-time employees * Competitive Paid Time Off / Extended Illness Bank package for full-time employees * Employee Assistance Program – mental, physical, and financial wellness assistance * Tuition Reimbursement/Assistance for qualified applicants * Professional Development and Growth Opportunities * And much more… Position Summary: The Call Center Receptionist serves as the first point of contact for patients and visitors, providing exceptional customer service through inbound and outbound calls. This role is responsible for scheduling appointments, directing calls appropriately, and ensuring accurate and timely communication between patients, providers, and clinic staff. Key Responsibilities: * Answer high-volume inbound calls in a professional, courteous, and timely manner * Schedule, reschedule, and cancel patient appointments following clinic protocols * Verify patient demographics, insurance information, and referral requirements * Triage calls and route messages to the appropriate department or clinical staff * Provide patients with general information regarding services, locations, and hours of operation * Document all interactions accurately in the electronic medical record (EMR) system * Handle patient concerns with professionalism and escalate issues when appropriate * Maintain confidentiality in accordance with HIPAA regulations * Support outbound call initiatives such as appointment reminders, follow-ups, and patient outreach * Collaborate with front desk, clinical teams, and leadership to ensure continuity of care and service excellence Qualifications: * High school diploma or equivalent required * Previous call center, receptionist, or healthcare experience preferred * Strong communication and customer service skills * Ability to multi-task and work efficiently in a fast-paced environment * Proficiency with computers, scheduling systems, and EMRs (preferred) * Strong attention to detail and organizational skills Key Competencies: * Excellent phone etiquette and professionalism * Problem-solving and critical thinking skills * Dependability and accountability * Ability to remain calm and patient-focused under pressure * Team-oriented with a willingness to support clinic operations Work Environment: * Office-based call center setting * Requires prolonged periods of sitting and phone/computer use * May involve high call volumes and fast-paced workflow EEOC Statement Lake Cumberland Regional Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country. We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.

Responsibilities

The Call Center Receptionist acts as the primary point of contact for patients, managing high-volume inbound and outbound calls. Key duties include scheduling appointments, verifying patient data, and coordinating communication between patients and clinical staff.