Job Ref: CAM2571
Branch: Cameron House
Location: Cameron House, Loch Lomond
Salary/Benefits: £26270.40 gross per annum plus excellent Company benefits
Contract type: Permanent
Hours: Full Time
Shift pattern: Working hours typically between 7am to 11pm
Hours per week: 40 hours, 5 days from 7 which will include weekends
Posted date: 18/07/2025
Closing date: 20/08/2025

ABOUT US:

Situated on the shores of Loch Lomond, Scotland’s breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.
Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.
The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.

WHO WE ARE LOOKING FOR:

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.

• People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

THE ROLE:

The main scope of this role is to welcome all guests on arrival providing access to bedroom facilities, handle enquires throughout stay before presenting and processing bill payments on departure.

KEY THINGS YOU WILL BE RESPONSIBLE FOR:

• Warm, friendly and exceptional guest service on check in and check out and during stay
• Allocating guest rooms and suites
• Group check-ins
• Billing and payments
• Handling enquiries in person, by telephone and by email
• Providing resort and local information
• Courtesy calls and recording of guest preferences and requirements
• Resolving issues and escalating where appropriate
• Registration of visitors and contractors
• Gift Voucher sales
• Printing and distribution of reports
• Using a variety of systems including Microsoft Office, Resort Suite, HotSOS, Bartech and VingCard.