Receptionist / Care Navigator (General Practice)

at  Oakwood Lane Medical Practice

Successful candidates will meet patients at the Reception front desk or over the telephone and will deal with whatever their needs may be - whether that it finding the right appointment, resolving a medication query or helping to find other services or support. There is also an element of administrative work as the team follow up test results or support clinicians with tasks through out the day. The reception team also works in our Appointment Hub, supporting the triage of requests for GP appointments. Our Reception team also process all requests for repeat prescriptions each day.
Experience of working with patients and with SystmOne (clinical system) would be an advantage but is not essential. If you have experience working with the public and operating information systems, this experience is valuable and we would encourage you to apply. We are fairly flexible with regards to hours and welcome applications from those looking for both full-time and part-time hours. We will work with the best candidate(s) to agree the right working patterns but we do require either Monday or Friday to be part of the regular week along with a usual start time of 8:00am.
We welcome anyone wanting an informal conversation or visit to explore this opportunity before committing to an application

Please refer the Job description for details