We are looking to expand our reception team at Potterells Medical Centre. We are a large friendly team working in the NHS.
The hours are between 8am and 6.30pm Monday to Friday. There is also a rotation of a Tuesday late evening until 8.30pm and a Saturday morning 8.30am-12.30pm. These are on a rota basis and would be approximately once every 6-8weeks.
The shifts we are currently looking for are:
Monday 1pm-5pm
Tuesday 1pm -6pm
Friday 8am-5pm
We may however ask you to change as the business needs where necessary.

ABOUT THE PRACTICE

We are a forward-thinking GMS practice with a list size of 17,000 patients, situated in Welham Green. We have a secondary site on campus of Hertfordshire university. We are CQC registered as good. The practice teams consist of GP partners, salaried GPs, registrars, nurses, reception, admin and PCN staff (physiotherapists, pharmacists, care coordinators and social prescribers) who all have positive working relationships with one another.
We use TPP system one for our clinical system, however knowledge of this is desirable not essential.
You will be joining our diverse reception team, who are critical to the running of the practice. The reception team is a highly valued part of our work force whose work and input help create positive outcomes for our patients.
We became a training practice in 2005 and actively encourage the learning and development of our team.
We are a close-knit team between both admin and clinical teams.
Job Type: Permanent
Pay: £12.21 per hour

Benefits:

• Company pension
• Employee discount
• On-site parking
• Sick pay

Application question(s):

• Please list preference of working days and hours to help us understand what you are looking for.

Licence/Certification:

• Driving Licence (preferred)

Work Location: In perso

PRIMARY KEY RESPONSIBILITIES

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• Maintain and monitor the practice appointment system
• Filling the role of admin buddy on our triage team on a rotating basis
• Answer incoming phone calls, transferring calls or dealing with the callers’ request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Clinically code data on SystmOne
• Data entry of new and temporary registrations and relevant patient information as required
• Processing repeat prescription requests according to practice policy
• Input data into patients’ healthcare records as necessary
• Direct requests for information, i.e., SAR, insurance/solicitors’ letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested
• To maintain a good rapport/relationship between internal and external customers of the Practice at all times

SECONDARY RESPONSIBILITIES

In addition to the primary responsibilities, the Receptionist may be requested to:

• Partake in audit as directed by the audit lead
• Support administrative staff, providing cover during staff absences
• Action incoming emails and correspondence as necessary
• Scan patient related documentation and attach scanned documents to patients’ healthcare records
• Complete opening and closing procedures in accordance with the duty rota
• Order and monitor stationery supplies
• Identify and provide team training where required
• Support the practice manager with all Patient Participation Group related matters
• Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room

Pay: £12.21 per hour