EXPERIENCE REQUIRED:

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• Strong experience of operating within a Customer Service environment

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• Experience in operating a resource or a hotel reservation system

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• Computer literate

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• Strong customer services skills and experience

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• Present a self- image of confidence and authority

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• Service orientated attitude

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• Ability to easily memorise names and recognise individuals’ particulars

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• Ability to provide services to the highest specification within a Corporate Head Office Building

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• Strong team player

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• Excellent time management and organisational skills

• Excellent computer skills and the ability to learn new software and systems

ROLE SUMMARY:

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• Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have.

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• Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times.

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• Efficient guest registration and host notification with the ability to remember guest names and faces.

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• Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors.

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• Ensure the reception desk is kept immaculate and tidy at all times.

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• Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.

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• Completion of the daily activity spreadsheets and shift checklists to promote the running of an efficient reception service.

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• Book taxis and cars for staff and visitors as required from the approved site suppliers.

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• Administer the bookings for meeting rooms and inductions.

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• To be competent and confident in the use of a range of relevant IT systems.

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• To proactively assist guests with luggage on their arrival at the building, providing receipt tags for all items stored.

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• To undertake general team administration duties for the Facilities Management operation as directed.

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• To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience.

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• Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.

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• Contribution to and use of the Customer Service team noticeboard at all times.