Receptionist

at  Central and North West London NHS Foundation Trust

We have an exciting opportunity for a band 3 receptionist/administrator to join our Eating Disorder Service team based in our new site, Health @ the Stowe in West London.
The Vincent Square Eating Disorder Service offers a range of specialist services for women, men, children and young people who are suffering with any form of an eating disorder. The service provides a various range of treatments, including assessment and community, outpatient therapy, day programme services and inpatient care across different sites.
We are looking for an enthusiastic and motivated receptionist to provide an important and efficient administrative service supporting the outpatient eating disorder team at Health @ the Stowe. The role will include the welcoming and directing of all service users and visitors to the appropriate personnel, manning the reception desk, answering the phones and emails and a ssisting in maintaining a safe environment for all patients, visitors and staff.
The post holder will be based on-site and will be involved in the day to day running of the outpatient ED department. They will be the first point of contact for patients and clinicians and will be expected to manage reception and administrative tasks and responsibilities independently and efficiently.
Whilst manning the main reception desk, the post holder will be expected to answer telephone enquiries, respond to emails, direct service users and visitors to the correct location, log maintenance issues, book transport and interpreters as well as general administrative tasks such scanning and printing.
Values
Central and North West London NHS Foundation Trust expects all staff to act in a way that shows you understand our core values and are willing to put them into practice with service users/patients, their friends, family and carers and also other staff members.
COMPASSION: contribution to a caring and kind environment and recognition that what you do
and say can help to improve the lives of others.
RESPECT: acknowledge, respect and value diversity of each individual, recognition of uniqueness.
EMPOWERMENT: continually try to provide information, resources and support to help others
make their own decisions and meet their own needs. The Trust endeavours to support all staff to
enable them to develop and grow.
PARTNERSHIP: work closely with others and behave in a way that shows that you recognise that
commissioners and users of our services are the people who generate and fund our work
Answer telephone enquiries from health professionals, services users, service user families, carers and team members, some of whom are anxious or have cultural or language difficulties.
Manning the main reception area, directing service users and visitors as well as providing information and advice.
Provide administrative support to all clinical staff.
Maintain stock levels - both clinical and non clinical
Undertake logging and monitoring of maintenance issues
Process incoming and outgoing e-mails and other communications
To undertake photocopying and distribution of documents, processing of
correspondence and general clerical duties as required
Providing support and cross cover to the senior administrative team during periods of leave. This can include, but is not limited to, inputting, outcoming & closing referrals, arranging and booking appointments, POD registration and formatting & finalising letter

Please refer the Job description for details