RECEPTIONIST at Chautauqua Opportunities Inc

City of Dunkirk, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

16.32

Posted On

16 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Multi-line Telephone Systems, Customer Service, Microsoft Office, Google Drive, Google Docs, Clerical Duties, Visitor Management, Bilingual Communication, Office Equipment Operation, Typing, Scheduling, Document Preparation

Industry

Non-profit Organizations

Description

Description Position Data: Title: Receptionist Grade: 2 Exempt: _____ Non-Exempt: __X___ Reports to: Building Manager Basic Function or Position Summary: Operates a multi-line telephone system to handle incoming calls, identify the purpose of the call, and route callers to the correct staff members. Welcoming customers with a friendly demeanor, guiding them, accordingly, addressing inquiries, and creating a pleasant atmosphere. Undertaking general office tasks and carrying out assigned clerical duties. . Hours per week 35: Monday - Friday 8:30am to 4:30pm. Salary $16.32/hourly Security Clearance: L4V Requirements Position Responsibilities and Specific Duties: *Greet customers and visitors with a positive, helpful attitude *Upholds workplace security by maintaining visitor logs. *Determines nature of business, and connects visitors to appropriate personnel *Answers phones in a professional manner, routing calls as necessary *Ensures messages are accurate and passed to appropriate staff members in a timely manner *Answers basic questions about organization and provides callers with needed information *Manages customer flow through Central Intake by ensuring all customers are scheduled and routed through intake *Manages conference room availability *Takes inventory of resource supplies and brochures; restock as needed *Support translation for Spanish-speaking customers using bilingual staff or Google translate *Ready out-going mail for pick-up *Receive deliveries, sort, and distribute incoming mail *Maintains cleanliness of reception and common areas at all times following reception checklist *Operates standard office equipment on a regular basis including fax machine, copy machine, scanner, computer and postage meter *Copy or scan documents as requested by customers *Utilizes basic computer and word processing skills to prepare documents and reports, including copy counts, postage meter and receipts *Promotes safety and security by maintaining customer and staff sign in and out sheets *Reads and understands evacuation procedures and the duties of the receptionist *Attends monthly Navigation and Front Desk meetings *Promotes agency mission. *Maintains confidentiality and complies with the code of ethics. *Maintains consistent professional customer service. *Job performance incorporates integrated service delivery model while promoting self-sufficiency. *Other duties as designated by supervisor. Key Working Relationships: A. Internal: All COI Staff B. External: Customers Supervisory Scope: A. Number of staff supervised: NA B. Titles supervised: NA Organizational Responsibilities: *Adheres to all policies and procedures *Gathers appropriate documentation and tracks outcomes *Participates in organizational committee structures as appropriate *Participates in organizational and divisional management systems Knowledge, Skills Required: *High School Diploma or GED and 2 years of experience in customer service required, Associate degree preferred *Bilingual preferred *Strong interpersonal, communication and customer relations skills *Organized and resourceful *Familiarity with multiline telephone systems, scanners, copiers, printers, and fax machine. *Proficient in Microsoft Office, Google Drive, Google Docs and strong typing skills *Multi-tasking ability required Special Requirements, if any: · Must be able to provide consistent even tempered customer service at all times · Valid Drivers license · Reliable transportation · Works compassionately with a diverse population · Experience navigating community programs

Responsibilities

Operates a multi-line telephone system to route calls and welcomes visitors to create a pleasant atmosphere. Performs general clerical duties, manages conference room availability, and handles incoming and outgoing mail.