ROLE OVERVIEW:

To provide a professional and dedicated reception service, representing the customer as the first point of contact for all users of the building.

What you’ll do:

• Answering the switchboard in an efficient and professional manner, within a target of 5 rings
• Callers are to be announced when put through the relevant extension, with messages to be taken if the call cannot be taken at that time. All messages to have time, date, caller’s name company, contact no and reason for call, if appropriate. Messages must be passed to the recipient promptly.
• Greeting visitors ensuring all names and details are logged and recorded in the visitor’s book on reception and notifying the appropriate tenant’s member of staff.
• To produce and record weekly site occurrence reports detailing building access requests, call outs, reactive breakdowns.
• To raise reactive jobs with the EMCOR UK Eastleigh service centre
• To update notice boards with internal announcements.
• To ensure all notice boards are kept tidy.
• To project a professional and positive image at all times to both internal and external customers.
• To ensure that security processes regarding the access of staff and visitors into Parkview House are adhered to.
• To assist with the distribution of incoming emails, particularly those marked urgent, and notification to relevant person on receipt to reception.
• To keep a close view of the Parkview House car park and advise members of staff or visitors if they have parked inappropriately.
• To operate and observe security CCTV to detect and respond to security threats, incidents or suspicious activities.
• To produce, record and issue of Parkview house access control cards to visitors and tenant’s using the clients BRIVO system
• To assist line-Manager with ad hoc duties for Parkview House.
• To provide back-up administration support as and when required.
• To uphold and promote the good name of EMCOR UK at all times.To undertake any associated training and development coursesTo operate a clear desk policy and be responsible for general tidiness and housekeeping within the Reception area.
• To develop an understanding of EMCOR UK in order to improve personal contribution to the company and all staff interacted with.
• To carry out as requested any other office duties, which are normal custom and practice.