Full job description

Requirements:

• Diploma or Bachelor's degree in Hospitality, Tourism, Business Administration, or a related field.
• 2–4 years of experience in hospitality, hotels, holiday homes, customer service, or guest relations.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office and Property Management Systems (PMS).
• Customer-focused approach with a passion for delivering exceptional guest experiences.
• Valid UAE Driving License (Mandatory).
• Fluent in English; additional languages will be an advantage.
• Ability to travel between properties/sites as required.

Preferred Experience:

• Experience in holiday homes, serviced apartments, hotels, or luxury hospitality.
• Familiarity with Booking.com, Airbnb, and other OTA platforms.
• Strong coordination and organizational skills.
• Ability to work flexible shifts, weekends, and holidays if required.

Full job description

• Customer Check-In: Greet guests. Assign gaming stations. Create customer accounts.
• Payment Processing: Handle cash and card transactions. Sell gaming time, passes, and memberships.
• Station Management: Monitor PC/console availability. Track time limits. Log out expired sessions.
• Technical Troubleshooting: Fix basic connectivity issues. Restart frozen systems. Report hardware failures to tech support.
• Food and Beverage: Sell snacks, energy drinks, and meals. Restock inventory. Maintain concessions area.
• Cleanliness: Wipe down controllers, keyboards, mice, and headsets between users. Tidy up gaming booths.
• Conflict Resolution: Enforce center rules regarding toxicity, noise, and fair play. De-escalate customer disputes.

Pay: From AED1,500.00 per month

• Work Location: In person

.