Department: Opportunities and Social Development
Location: DARTMOUTH
Type of Employment: Permanent
Union Status: NSGEU - NSPG
Closing Date: 27-May-25 (Applications are accepted until 11:59 PM Atlantic Time)

ABOUT US

At the Department of Opportunities and Social Development (OSD), we are a large and diverse department providing a broad portfolio of programs and services including Child and Family Wellbeing (CFW), Employment Support Services(ESS), Income Assistance (IA), Homelessness and Supportive Housing, and Disability Support Program(DSP).
Through our services, we advocate and help vulnerable Nova Scotians be independent, self-reliant, and secure. We work collaboratively across the province with a strong dedicated network of supports and staff, to achieve desired and shared outcomes for all.

PRIMARY ACCOUNTABILITIES

We count on your expertise and excellent customer service to provide various administrative support, including, but not limited to:

• Interacting with clients, service providers and staff in person or by phone
• Recording and relaying accurate information to appropriate staff
• Answering inquiries, assessing urgency of requests and determining the best course of action
• Filing and coordinating daily incoming and outgoing correspondence
• Maintaining a filing system in accordance with government records management policy

QUALIFICATIONS AND EXPERIENCE

You will have at least three (3) years of experience in an administrative support/ reception role.
You have demonstrated excellent customer service skills and a proven ability to effectively assist and communicate both in person and by phone. You work well under pressure and independently in a fast-paced environment. You have accurate keyboarding skills along with a working knowledge of various software programs and databases to deliver effective administrative support.

Though not required, it is considered an asset if you:

• have completed a business course
• are knowledgable of services and programs offered by the Department and other community agencies

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Please refer the Job description for details