Requisition Number: 1213
Terms of Employment: 6 Months
Location: York Cemetery
Employment Address: 160 Beecroft Rd, Toronto, ON M2N 5Z5

ABOUT THE POSITION:

We are looking for a Receptionist & Clerk to join our team at York Cemetery.

VISITOR EXPERIENCE & FRONT DESK MANAGEMENT

• Create a warm, professional, and inclusive first impression for all visitors, ensuring accessibility for all and addressing individual needs.
• Answer a high volume of phone calls, providing accurate and helpful information or redirecting inquiries to the appropriate staff.
• Determine the purpose of visits, answer general questions, and provide clear directions or connect clients with specific resources.
• Maintain the cleanliness, organization, and welcoming appearance of the reception area and adjacent spaces.
• Monitor visitor sign-ins and ensure security protocols are followed when necessary.
• Perform opening and closing duties which include turning on and off lights, setting up coffee and water stations for guests, and opening all entrances and exits.

Client Communication & Correspondence

• Communicate effectively and respectfully with diverse clients, staff, and visitors, ensuring a positive and supportive experience.
• Route phone, email, and in-person inquiries to the appropriate staff members, taking detailed messages and ensuring timely follow-up.
• Monitor and manage the site’s inbox, responding to inquiries or forwarding messages promptly and accurately.
• Assist with scheduling and preparing for meetings, events, and other activities, ensuring logistical needs (e.g., materials, technology) are met.
• Create and/or upload service signage in accordance with scheduled activities in the building.
• Handle sensitive information and client data with the utmost discretion, maintaining confidentiality in all interactions.

Memorials & Documentation Processing

• Process memorial orders, including creating documents, receipts, invoices, foundation orders, and setting orders.
• Manage tracking and dealer approvals for all memorial orders.
• Finalize arrangements, interment rights and records documents, such as transfers and allocations, ensuring accuracy and completeness.
• Scan, index, and maintain all relevant documents, following the organization’s document retention policies to ensure proper handling, storage, and confidentiality of sensitive materials.

Cemetery Office Administration & Inventory Management

• Create and process purchase orders for various supplies and services.
• Monitor stock levels of collateral materials, cremation urns, wreaths, and other office supplies coordinating timely replenishment to support smooth day-to-day operations.
• Track temporary bronze markers and temporary wooden memorials, ensuring proper record maintenance and timely removal.

QUALIFICATIONS:

• At least a two (2) year college diploma or higher in Business, Office Administration or other related disciplines; or equivalent combination of work experience, training and education.
• A valid Ontario “G” Driver’s Licence in good standing (clean drivers abstract) and vehicle.
• The successful applicant must obtain a Sales Representative Licence upon hire.
• Working knowledge of the death care industry would be considered an asset (funeral home, cemetery, hospice, palliative care setting).
• Compassionate and professional communication skills with the ability to provide a comforting tone when interacting with families.
• Strong commitment to customer service excellence, with a focus on continuous improvement.
• High attention to detail and accuracy in all tasks.
• Excellent interpersonal, communication, problem solving and organization skills with the ability to collaborate effectively as a team player.
• Demonstrated professional work ethic.
• Proven ability to manage multiple tasks efficiently in a dynamic and fast-paced office environment.
• Understanding and knowledge of clerical responsibilities (answering phone calls, records and documents filing, ordering materials).
• Intermediate proficiency of Windows and MS Excel, Word, and Outlook.
  The Mount Pleasant Group is committed to providing equitable opportunities to all applicants and strives to ensure a barrier-free selection process. If you require accommodation during the recruitment and selection process, please send us an email with your accommodation needs at accomodations@mountpleasantgroup.com, quoting the job requisition ID # and the job title. Any information received related to an accommodation will be addressed confidentially.
  The deadline for internal applications is August 21, 2025
  Employees must apply through the Internal Career Centre in ADP

• Committing to work within an inclusive team that enables MPG to better understand and connect with the diverse communities it seeks to serve; and
• Modelling their commitment to inclusion, diversity, equity and accessibility through their words and actions