Receptionist/Clerk at Tarzana Treatment Centers, Inc

Willowbrook, California, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

28.27

Posted On

03 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Switchboard Operation, Telephone Skills, Clerical Support, Data Entry, Filing, HIPAA Compliance, Correspondence Management, Scheduling, Bilingualism

Industry

Hospitals and Health Care

Description

Position Title: Receptionist/Clerk Department: Front Office Reports To: Office Manager POSITION SUMMARY Responsible for providing administrative and clerical support within a substance abuse treatment facility while serving as the first point of contact for clients, visitors, and staff. Duties include answering and directing incoming calls, scheduling appointments, greeting clients in a professional and compassionate manner, maintaining client records, and performing general office tasks such as filing, data entry, scanning, and correspondence management. The Receptionist helps ensure smooth daily operations while maintaining confidentiality in accordance with HIPAA regulations and supporting a welcoming, organized, and client-centered environment. Competitive pay and excellent benefits. HOURS 8 per Day / 5 Days per Week Benefits Package * Medical Insurance * Dental Insurance * Vision Care Plan * Life Insurance * Paid Holidays * Flexible Spending Account (FSA) * Paid Vacation Time * Sick Time * 401(k) Retirement Plan * Competitive wages * Stability and career advancement * Continuing Education Opportunities CATEGORIES OF DUTIES 1. Routing and handling of all in-coming and out-going calls through switchboard. 2. General clerical assistance, e.g., typing, photocopying. 3. Maintain daily "In and Out" log. 4. Greet and assist patients and visitors entering facility and clinic. 5. Preserve strict confidentiality regarding patients at all times. 6. Stamp and organize outgoing mail prior to next mail pick-up. All mail is to be stamped by 11 a.m. and last mail to be stamped at 4:30 p.m. Mail is to be taken to Post Office Daily and picked-up Monday morning. 7. Assist Official Guests with "signing-in" of Visitors book. 8. Record and report incidents and/or unusual problems that hamper expedient switchboard operation or otherwise disturbs a calm, pleasant atmosphere, to Office Manager 9. Assist with other duties assigned by the Office Manager as deemed necessary, e.g., logs, detox sign-in sheets, information calls, crisis calls. 10. Responsible to unlock and lock the front office/lobby. HOURS ARE: OPEN - 8 A.M. CLOSE – 8:30 P.M. SAT. 8:30 AM – 4:30 P.M. SUN. NOON – 4:30 P.M. 11. Responsible to ensure the lobby area is neat and clean. 12. Maintain and fill brochure racks. 13. Pass out children’s busy items for calm atmosphere. 14. No eating or reading during shift at Front Desk. 15. Page unauthorized vehicles for tow away. 16. Other duties as assigned by Office Manager, Director and/or Administrator. EDUCATION High School Diploma or G.E.D. EXPERIENCE Knowledge of customer service, switchboard and appropriate telephone skills. Knowledge of general receptionist duties; bi-lingual preferred. Experience working with the general public. Pleasant personality and good attitude. Drug free minimum of one (1) year. SETTING Tarzana Treatment Centers, Inc. is a non-profit corporation, which provides behavioral healthcare services, including chemical dependency. EQUAL OPPORTUNITY EMPLOYER Tarzana Treatment Centers, Inc. does not discriminate as to race, nationality, religion, gender, sexual orientation and disability in its hiring practices. ADA REQUIREMENT Tarzana Treatment Centers, Inc. supports the Americans with Disabilities Act. Discrimination is prohibited in all aspects of employment against disabled persons, who, with reasonable accommodations, can perform the essential functions of a job. #SJ2021

Responsibilities

Provides administrative and clerical support as the first point of contact for a substance abuse treatment facility. Duties include managing calls, greeting clients, maintaining records, and ensuring the lobby remains organized and welcoming.