POSITION SUMMARY

The Receptionist-Clerk is responsible for greeting clients/patients, booking and billing patient appointments, and answering and directing calls for the Prosthetic and Orthotic department. This function provides a warm friendly customer service experience as well as efficient clerical support.

QUALIFICATIONS

• High School Diploma
• Completion of a medical terminology course preferred
• Medical Office Assistant Diploma/Certificate considered an asset
• Keyboarding skills
• Familiar with computers
• 1-2 years of experience as a receptionist, preferably in a fast-paced hospital or clinic setting
• Excellent customer service and warm friendly telephone handling skills
• Excellent interpersonal skills including clear/concise communication skills (verbal and listening)
• Working knowledge of Microsoft Office suite Word and E-mail
• Ability to learn and apply computer software skills
• Able to use a calculator
• Demonstrated accuracy and attention to detail
• Ability to multi-task and prioritize work and customers
• Ability to work independently without supervision
• Evidence of satisfactory attendance and performance record
• Experience with Total Solutions considered an asset

• Greet patients/clients, enter patient/client data (EPR and scheduling/billing system), collect payments and provide receipts. Provide paperwork to patients as needed.
• Schedule appointments, confirm new assessments and log attendance to minimize cancellations, no shows and vacancies.
• Receive requests for service for the fee-for-service stream and books appointments accordingly.
• Ensure all relevant third-party billing data is collected and entered into scheduling/billing system (e.g. Motor-Vehicle Accident Benefits, WSIB information).
• Answer and direct telephone calls and queries from patients/clients, referral sources and staff; ensure messages are returned within 24 hours.
• Print routing sheets and pull/prepare charts for the next day.
• File charts/reports/other correspondence.
• Prepare charts for new patients/clients.
• Cross check and total daily payments to prepare for bank deposit, under the direction of the Office Supervisor
• Other Receptionist-Clerk duties, as assigned.
• Be aware of conditions and measures that may affect the safety of patients, residents, students, employees, volunteers, physicians and visitors including:
• Compliance with the safety standards of the hospital and applicable legislation
• Identification and prevention of safety issues and problems
• Taking corrective action, where possible
• Attendance at safety meetings/training/updates in accordance with the Centre’s standards.
• Ability to work in a manner that exemplifies the core values of West Park: Excellence, Respect, Trust, Collaboration and Accountability.
• Evidence of good performance history and attendance record