OVERVIEW

We are seeking a professional and friendly Receptionist/Assistant to join our team. This role is pivotal in ensuring smooth operations within the office and providing exceptional support to both staff and clients. The ideal candidate will possess strong organisational skills, a keen attention to detail, and a commitment to delivering excellent customer service.
Ear Doctors Microsuction Clinic is a leading ear care clinic in Hyde, specializing in safe, effective microsuction ear wax removal and comprehensive ENT care. Our team is dedicated to providing the highest standard of patient care in a friendly, professional environment.

SKILLS & QUALIFICATIONS:

• Previous experience in a receptionist or administrative role (medical background is a plus).
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficient in using office software and basic computer systems.
• Willingness to contribute to cleaning and organization of the clinic.

ROLE OVERVIEW:

We are seeking a motivated and friendly Receptionist/Clinic Assistant to join our team. In this pivotal role, you will be the first point of contact for our patients, ensuring a welcoming and efficient experience from the moment they enter the clinic. You will assist with administrative tasks, manage patient bookings, handle enquiries, and support the clinic team with required duties. Additionally, you will help maintain a clean, organized, and safe environment for both patients and staff.

KEY RESPONSIBILITIES:

• Greet and assist patients in a professional and friendly manner.
• Manage patient appointments, including booking, rescheduling, and confirming visits.
• Answer phone calls and emails, providing information and addressing patient queries.
• Support clinic staff with administrative tasks and maintaining patient records.
• Ensure the clinic is clean, organized, and well-stocked with necessary supplies.
• Regularly clean and sanitize common areas, treatment rooms, and equipment.
• Assist with maintaining a tidy and safe work environment, including ensuring compliance with health and safety standards.
• Assist with billing, invoicing, and handling patient payments.