RECEPTIONIST/CLINIC ASSISTANT

Join Our Multidisciplinary Practice Team!
Position: Receptionist / Clinic Assistant
Location: The Honor Oak Wellness Rooms
Type: Part-time (8.5–12.75 hours per week) with flexibility to cover additional shifts. Must be available on Fridays and alternate Saturdays.

ABOUT US

Welcome to The Honor Oak Wellness Rooms, a warm and welcoming space dedicated to holistic care and well-being. Our multidisciplinary practice is home to a team of passionate professionals committed to supporting our clients’ physical and emotional health. We’re currently seeking a friendly and empathetic Receptionist/Clinic Assistant to join our team and help foster a nurturing and professional environment for everyone who walks through our doors.

JOB DESCRIPTION

As our Receptionist/Clinic Assistant, you’ll be the first point of contact for our clients offering a welcoming smile and calm presence. Beyond standard front-desk duties, you’ll play a key role in ensuring a smooth client experience and supporting the wider practice. You’ll also conduct basic service triage, helping clients connect with the practitioner or service that best fits their needs.

REQUIREMENTS

• Previous experience in a customer service or receptionist role (preferred).
• Strong communication and interpersonal skills, with a genuine passion for helping others.
• Ability to perform basic triage and guide clients toward suitable services or practitioners.
• A caring, empathetic nature and excellent listening skills.
• Competency with computers and standard office software.
• Positive attitude, reliability, and willingness to support the team.
• Willingness and ability to cover additional shifts, including holidays, when required.
• Willingness to undertake training, including on the booking systems we use.

• Greet clients warmly, making them feel welcome and valued from the moment they arrive.
• Listen attentively to client needs and concerns, offering empathetic support and guidance.
• Understand the full range of our services and confidently direct clients to the appropriate practitioner.
• Promote workshops and classes in a friendly and engaging manner.
• Manage appointment bookings accurately and efficiently.
• Maintain a clean, calm, and inviting reception area.
• Ensure the clinic remains well-stocked by regularly replenishing supplies in therapy rooms and common areas.
• Provide general administrative support to practice managers and practitioners, always with a positive and helpful attitude.