CONFIDENTIALITY

While seeking treatment, patients entrust us with, or allow up to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information may only be divulged to authorised persons in accordance with the Federations policies and procedures relating to confidentiality and the protection of personal and sensitive data.

THE ROLE

We have an opportunity for an experienced Receptionist to join the practice team. For this role we are seeking a motivated, enthusiastic, and committed individual with a proven record of delivering exceptional customer service in a general practice environment. Accuracy and attention to detail are key to this role.

RESPONSIBILITIES

· Manage the reception desk ensuring surgeries run smoothly and efficiently
· Receive patients and visitors courteously and efficiently
· Answering the telephone, taking messages, and passing them on appropriately
· Processing appointment requests by telephone or in person
· Actioning any queries for repeat prescriptions in accordance with practice guidelines
· To provide point of contact for patients and to act as a focal point of communication between, patients, doctors, and other members of the Primary Health Care Teams.
· Covering all reception/administration task as necessary
· Taking requests for home visits and ensuring they are recorded and processed correctly
· Liaising with hospitals, primary health care teams, social services etc.
· Entering computer data updating patient records
· Opening and closing the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the morning session
· Photocopying, scanning, and shredding as requested
· Ensuring confidentiality is maintained at all times
· Having a thorough knowledge of all practice procedures and policies
· Working in accordance with written protocols
· Completing any tasks allocated by managers or GPs.
· Attending team training events as part of ongoing development and training
· Assisting in opening and distribution of post if needed
· Assisting in the filing away of medical records
· Attending protected learning time sessions when required
· Registering patients as per the practice’s policy and procedures
· Taking a lead role in a specialised area as part of ongoing personal developed as allocated by the practice manager
· Providing coveras required by the practice manager
All staff are required to be flexible and take their share of providing cover, when necessary for colleagues who may be absent due to holidays or illness. This is a mandatory requirement of the role.