Req #: 0000186188
Category: Clerical / Administrative Support
Status: Full-Time
Shift: Day
Facility: RWJ New Brunswick
Department: Conceirge

QUALIFICATIONS:

Required:

• High School diploma

Preferred:

• Customer service experience

SCHEDULING REQUIREMENTS:

• Evening Shift, 11:00am 7:30pm each day
• Rotating weekend and holiday schedule
• Part-Time

ESSENTIAL FUNCTIONS:

• Greets patients and visitors as soon as they approach the desk in a courteous manner
• Offers assistance and provides accurate information and directions
• Exhibits friendly and helpful behavior by anticipating and responding to the needs of patients and visitors
• Exhibits proficiency in computer use
• Ensures that visitors and callers receive accurate information.
• Answers telephone calls promptly and appropriately
• Adheres to department policy regarding transferring calls and disseminating patient information
• Demonstrates telephone courtesy and positive guest relations skills
• Has general knowledge of all department locations throughout the hospital
• Demonstrates good communication and customer service skills as they relate to the patient population served i.e.: infant, pediatric, adolescent, adult and geriatric
• Has knowledge of Hospital Policy regarding courtesy parking
• Has knowledge of Patient privacy policy and procedures
• Checks and assigns vendor passes
• Checks employee ID badges
• Monitors and reports suspicious activity to security
• Assists in the training and supervision of volunteers assigned at the Info desk
• Demonstrates sensitivity and tact in dealing with volunteersAssists with any other functions which pertain to the Reception Services and Security department

OTHER DUTIES:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.