Receptionist/ Concierge at Willow Falls Senior Living

Kansas City, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clerical Support, Customer Service, Organizational Skills, Data Entry, Communication Skills, Confidentiality, Mathematical Calculations, Teamwork, Problem Solving, Time Management, Attention To Detail, Proficiency In Computer Programs, Office Equipment Operation, Event Coordination, Resident Interaction, Emergency Response

Industry

Hospitals and Health Care

Description

Full-time, day Dial is the place to love the way you work. Our team members get the opportunity to serve and learn from some of the most knowledgeable seniors. Our residents will become your family as we seek to infuse happiness into the lives of those we serve daily. You will make a difference at Dial by not only adding years to resident's lives, but life to their years. Position Summary: Provide clerical support, answer telephones, greet guests, and respond to residents’ requests. Assist in planning and implementing services to residents, families, and guests. Perks & Benefits: * Birthday & anniversary PTO * Tuition Assistance * Double pay on holidays * PTO accrual on DAY 1 * Referral Bonus * Free meal during shift (Up to $260 savings) * Loyalty Incentive * Employee Recognition Program * Discounts through Verizon and AT&T * Pay Advance Program * Medical and Prescription Drug Insurance including Dental and Vision * Basic Term Life/AD&D * 401K * Flexible Spending Account for Dependent Care Essential Job Responsibilities: * Organize office functions and flow of communication. * Edit written documents to ensure correct spelling and grammar. * Maintain office supplies and identify needed supplies to supervisor. * Collect all rent and service fees by designated date and ensure deposit in bank, as specified by supervisor. * Maintain reservations for guest room. * Assist staff in providing and coordinating services to residents, families, prospects, and guests. * Answer telephones and respond to residents’ requests. * Assist with resident activities, as requested. * Assist in dining room, as needed. * Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs. * Maintain confidentiality of verbal and written information pertaining to resident, community operations and personnel. * Welcomes, determines nature of business, directs, registers, and announces all guests and visitors to appropriate personnel or Resident/Member. * Provides continual face-to-face communication with residents/families as a source of information for all community activities, events, policies, and procedures. * Takes transportation requests, maintains transportation log and drives as needed. * Answers multiline telephone system to accept incoming calls determine purpose of callers, and direct callers to appropriate personnel. * Responds to emergency situations and is the point of contact in all emergency situations. * Makes reservations and maintains schedules for Guest Suites. Ensures room readiness for guests. Checks guests in and out. * Receives payments rent fees, Guest Suites, activities, and events as well as services and products. * Receives mail and packages and ensures they are distributed accurately and timely. * Updates and maintains resident/family emergency list and contact information as changes occur. * Processes clubhouse reservations for private events and guest suites. * Receives requests for maintenance and housekeeping services. * Performs any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping. * Ensures reception area and Clubhouse are kept neat and clean. * Notifies Director when items need to be ordered, received, and maintained office and kitchen supplies. * Assists with activities/events as needed. * Other duties as assigned. Education, Experience and Other Required * High School diploma or equivalent desirable * Perform mathematical calculations accurately and at a 12th grade level * Proficiency in keyboard and data entry skills and ability to use ten-key calculator (preferably by touch) * Reading, comprehension and writing ability at 12th grade level or higher Knowledge, Skills, and Abilities Required * Knowledge of and ability to operate and maintain equipment: FAX machine, calculator, photocopier, telephone, computer, and printer * Repetitive motion with use of computer and typing * Promote teamwork in providing services to residents. * Extended sitting for up to 2-3 hours * Knowledge of or willingness and ability to learn computer programs used in this community * Excellent customer service skills * Organizational skills Preferred Qualifications * Willingness to learn and help others * Enjoyment in working with older adults Full-time, day #IND

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Responsibilities

The Receptionist/Concierge will provide clerical support, answer telephones, greet guests, and respond to residents’ requests. This role also involves assisting in planning and implementing services to residents, families, and guests.