JOB SUMMARY

This is an exciting role front of house, working closely with clinical and non clinical colleagues to ensure our patients receive the highest standard of care.
The role requires someone who has a great level of attention to detail and good organisational skills for managing in a busy environment. Excellent communication and customer service skills are essential for dealing with colleagues, patients and families.
The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role.

ABOUT US

At Somerset NHS Foundation Trust, we’re committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you’ll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.
We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.
Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it’s a great place to build both your career and your future.
Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

JOB DESCRIPTION

Please see the Job Description for further information, as well as a full list of duties and responsibilities (specifically Appendix A)
This hospital does not provide a UTC/MIU service

The post holder will be required to arrive patients for their outpatient appointments via various computer booking systems. Liaise with clinicians and internal staff on a daily basis.
The post holder will be the initial point of contact for incoming calls and will be responsible for ensuring the reception area is tidy & well organised at all times.
The post holder will deal with a variety of people of all ages which can on occasion be challenging.