DUTIES AND RESPONSIBILITIES

Guest Service:

• Welcome and assist all guests upon arrival in a professional and friendly manner.
• Manage all front desk operations related to guest stays, including check-in, check-out, invoicing, reservations, and concierge services.
• Provide guests with information about the hotel and local area.
• Respond to guest questions and requests, offering personalised service tailored to their needs.
• Ensure a consistently high level of customer service in line with the hotel’s quality standards.
• In coordination with the Front Office Manager, assist in resolving guest complaints and concerns.

Front Office Operations:

• Manage front desk administrative tasks and ensure efficient departmental organisation.
• Prepare and submit operational reports as required.
• Participate in managing the hotel switchboard, providing information to guests and redirecting calls appropriately.
• Assist with managing the hotel’s general mailbox by responding to or redirecting emails.
• Ensure reception workspaces and the hotel entrance remain clean, organised, and welcoming.

Communication & Coordination:

• Maintain clear communication with other hotel departments, particularly Housekeeping and Food & Beverage, to ensure smooth guest operations.
• Ensure effective coordination between departments to support guest satisfaction.

Safety & Security:

• Support front desk security procedures to maintain a safe environment for guests, staff, and property.
• Monitor key inventory and ensure the safe handling of guest belongings.

ABOUT YOU

A Hotel Receptionist is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow:

• Social, engaging and motivated.
• Flexibility to respond quickly and positively to a range of work situations.
• Be well spoken with excellent communication skills.
• Knowledge as well as abilities in other languages would be beneficial.
• Attention to details and customer needs.
• Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros)

DUTIES AND RESPONSIBILITIES

Guest Service:

• Welcome and assist all guests upon arrival in a professional and friendly manner.
• Manage all front desk operations related to guest stays, including check-in, check-out, invoicing, reservations, and concierge services.
• Provide guests with information about the hotel and local area.
• Respond to guest questions and requests, offering personalised service tailored to their needs.
• Ensure a consistently high level of customer service in line with the hotel’s quality standards.
• In coordination with the Front Office Manager, assist in resolving guest complaints and concerns.

Front Office Operations:

• Manage front desk administrative tasks and ensure efficient departmental organisation.
• Prepare and submit operational reports as required.
• Participate in managing the hotel switchboard, providing information to guests and redirecting calls appropriately.
• Assist with managing the hotel’s general mailbox by responding to or redirecting emails.
• Ensure reception workspaces and the hotel entrance remain clean, organised, and welcoming.

Communication & Coordination:

• Maintain clear communication with other hotel departments, particularly Housekeeping and Food & Beverage, to ensure smooth guest operations.
• Ensure effective coordination between departments to support guest satisfaction.

Safety & Security:

• Support front desk security procedures to maintain a safe environment for guests, staff, and property.
• Monitor key inventory and ensure the safe handling of guest belongings.

ABOUT YOU

A Hotel Receptionist is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude and skills that follow:

• Social, engaging and motivated.
• Flexibility to respond quickly and positively to a range of work situations.
• Be well spoken with excellent communication skills.
• Knowledge as well as abilities in other languages would be beneficial.
• Attention to details and customer needs.
• Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros)