Only Female candidate required

• Knowledge of Micros
• Welcomes guest by greeting them, in person or on the telephone; answering or referring inquiries.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Contributes to team effort by accomplishing related results as needed.
• Greet guests as soon as they arrive at the reception, and process they requests
• Create and manage both digital and hardcopy filing systems for all documents related to the reception operations
• Prepare membership cards for new members
• Deal with bookings by phone, e-mail or face-to-face
• Complete procedures when Guests arrive and leave
• Take and pass on messages to Guests
• Deal with special requests from Guests
• Answer questions about what the beach offers and the surrounding area
• Deal with complaints or problems
• Answer telephone calls and take messages or forward calls
• Check visitors in and direct or escort them to specific destinations
• Inform other employees of visitors’ arrivals or cancellations
• Copy, file and maintain paper or electronic documents and records
• Manage transactions with customers using cash rand cards
• Punch guests order and ensure pricing is accurate
• Collect payments whether in cash or card
• Issue receipts, refunds, change or tickets
• Cross-sell items and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the beach
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Handle merchandise returns and exchanges

Job Type: Full-time

Experience:

• Hospitality Receptionist: 3 years (Required)

Expected Start Date: 01/04/202

Please refer the Job description for details