Key Responsibilities

Reception & Customer Service

• Welcome clients and visitors warmly, maintaining a professional and welcoming reception area
• Handle incoming calls, WhatsApp enquiries, emails, and appointment bookings
• Manage client registrations, schedules, payments, invoices, and daily reception activities
• Explain the centre's services, packages, memberships, and wellness programmes to prospective clients
• Follow up with clients regarding appointments, enquiries, renewals, and feedback
• Maintain accurate client records and ensure smooth daily operations
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Sales, Upselling & Revenue Generation

• Promote and sell wellness services, Pilates sessions, fitness packages, memberships, and other centre offerings
• Actively upsell premium packages, membership upgrades, additional sessions, and complementary wellness services
• Cross-sell relevant services to maximise revenue per client
• Convert walk-in enquiries, telephone enquiries, social media leads, and WhatsApp enquiries into bookings and paying clients
• Follow up with prospective clients to close sales and encourage repeat purchases
• Achieve monthly sales targets and contribute to the overall revenue growth of the centre
• Inform existing clients about promotions, seasonal offers, new services, and membership renewal opportunities
• Maintain a database of leads and track enquiries, conversions, follow-ups, and sales performance
• Build long-term client relationships to improve retention, referrals, and repeat business
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Requirements

Qualifications & Requirements

• Previous experience in reception, customer service, sales, or front-desk operations, preferably in a wellness centre, Pilates studio, spa, gym, beauty clinic, or hospitality environment
• Proven sales skills with experience in upselling, cross-selling, and achieving sales targets
• Excellent verbal communication and interpersonal skills in English; Arabic is an advantage
• Professional, well-groomed, and presentable appearance suitable for a premium wellness environment
• Strong customer service skills and a confident, friendly, and persuasive personality
• Ability to handle multiple tasks, manage appointments, and work in a fast-paced environment
• Basic computer skills and familiarity with booking systems, CRM software, and payment systems
• Target-oriented, proactive, and comfortable initiating sales conversations
• Willingness to work flexible shifts, including evenings and weekends, as required
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