Receptionist/Customer Service Officer at MedHealth

Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Booking Coordination, Schedule Management, Client Liaison, Medical File Management, Administrative Support, Outbound Calling, Relationship Building, Microsoft Office, Case Management, Medical Reporting, Communication, Organization, Prioritization

Industry

Hospitals and Health Care

Description

Company Description MedHealth is a leading group of health, medical and employment brands focused on delivering better outcomes for individuals and organisations. ASSESS Medical Group provides independent medical and non-medical expert opinions to legal and insurance clients. As part of the Client Services team, you’ll deliver a high-quality, client-focused experience by coordinating independent medical assessments and supporting consultants and clients throughout the process. You’ll also ensure visitors feel welcome and supported. Job Description Key Responsibilities Coordinate bookings and manage consultant schedules to maximise appointment utilisation Liaise with clients to deliver services in line with agreements and processes Prepare and manage medical files for appointments Provide administrative support to consultants Respond to client enquiries (reports, invoicing, status updates) Conduct outbound calls to promote services and increase referrals Build and maintain strong relationships with clients and consultants Support team activities, including reception duties as needed Qualifications About You Positive, friendly and client-focused approach Strong communication and organisational skills Ability to work independently and in a team Flexible, with strong prioritisation skills Proficient in Microsoft Office Experience in case management/medical reporting (desirable) Additional Information Why Join Us Health, travel and lifestyle benefits Paid parental leave, salary packaging & EAP Referral bonuses Ongoing training, mentorship & career progression within MedHealth If you would like to have a confidential and informal chat with Cassie Butcher, our Talent Acquisition contact, please contact Cassie on 0437 079 112 or [email protected] quoting REF9897S You are welcome here. Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team. We are happy to adjust our recruitment process to support accessibility needs. Leadership Opportunity: No State: QLD Job Status: Full Time

Responsibilities

Coordinate independent medical assessments by managing consultant schedules and preparing medical files. Provide high-quality administrative support and client service, including handling enquiries and conducting outbound calls to increase referrals.