Job Title: Receptionist
Location: Dalhousie Castle Hotel & Aqueous Spa, Bonnyrigg, Midlothian
Salary: Competitive, based on experience
Job Type: Full-Time / Part-Time (as applicable)

ABOUT US:

Dalhousie Castle Hotel is Scotland’s oldest inhabited castle, steeped in over 800 years of history and charm. Nestled in a tranquil location just a short drive from Edinburgh, our castle offers an exceptional guest experience through its luxury accommodation, award-winning dining, and relaxing spa.
We are currently undergoing an exciting £5 million refurbishment, transforming our property into a prestigious 5-star venue. This is a rare opportunity to join our dedicated team at a pivotal time in the castle’s journey, as we blend historic grandeur with modern luxury.

ROLE OVERVIEW:

As a Receptionist, you will be the first point of contact for guests, delivering a warm, professional, and seamless welcome. You will ensure every guest’s experience begins and ends on a high note, assisting with check-in, check-out, and all guest queries throughout their stay. This role is ideal for someone passionate about hospitality, customer service, and being part of an ambitious and evolving team.

KEY RESPONSIBILITIES:

• Greet and welcome all guests in a warm and professional manner
• Handle check-in and check-out processes efficiently and accurately
• Manage reservations and ensure all guest details are correct in the system
• Respond to guest enquiries both in person and via phone/email
• Provide information about the hotel, its facilities, and local attractions
• Work closely with housekeeping, dining, and spa teams to ensure guest expectations are exceeded
• Handle cash, credit card transactions, and billing procedures
• Maintain a tidy and presentable reception area
• Uphold the hotel’s high standards of service and presentation, especially during our ongoing transformation into a 5-star destination