CONTRACT: PERMANENTSALARY: 12.21

Surrounded by eleven acres of countryside and wooded valleys, Dalhousie Castle embodies the timeless charm of a storybook fairytale.
We are seeking a friendly and professional Receptionist to be the first point of contact for our guests. You will provide excellent customer service, handle bookings, and assist with smooth check-in and check-out procedures.

• Welcome guests warmly and professionally upon arrival
• Manage check-in and check-out procedures efficiently and accurately
• Handle guest reservations, cancellations, and modifications
• Respond promptly to guest enquiries, requests, and complaints
• Maintain up-to-date guest records and ensure data accuracy
• Coordinate with housekeeping and maintenance for room readiness
• Process payments and handle cash or credit transactions securely
• Maintain a tidy and organized reception area
• Adhere to hotel policies, health & safety, and data protection standards