Job Title: Receptionist
Division/Location: Front Office/ Dalhousie Castle Hotel
Reports to: Front Office Manager
At 7 Hospitality Management, every member of our team must play their part in delivering exceptional service to our guests, our owners and our colleagues.
As a Receptionist working for the 7H managed hotels, you will demonstrate a positive can do attitude to drive exceptional standards and guest experience to deliver the hotel’s overall objective.
7H have 4 core important values which are central to the success of the hotel;
Ownership| We think and perform like owners
Driven| We have a constant desire for improvement
Transparency| We ensure clarity in communication so that there are no surprises
Investment in our People| We continuously invest in our people to ensure that they are the best that they can be

Core Duties and Responsibilities

• Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
• Manage all guest complaints in a professional manner
• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
• To be fully conversant with, and be able to operate the hotels front office systems.
• Ensure all messages received for guests are passed on accurately and as quickly as possible.
• Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
• Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
• To display a ‘Can-Do’ Attitude at all times.
• To be fully conversant with all reception procedures of check-in & out following shift checklist guidelines
• Ensure cleaning checklists are completed
• Prepare and serve drinks to company standards and following Scottish Licencing Law
• To complete all statutory training within set timeline
• Responsible for maintaining a comfortable atmosphere in the public areas by controlling and monitoring heating, lighting, music/tv
• All complaints, comments, special requests and other business are to be recorded in the daily handover log
• To ensure all guest lost properties are correctly reported/logged
• To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures
• To carry out any other ad hoc duties as directed by all management
• To deliver a complete and thorough handover for the next colleague on shift

JOB SPEC

· Team player and able to work proactively with a wide remit
· Ability to provide and demonstrate exceptional guest service
· Positive can-do attitude
· A good ability to manage business/workflow priorities
· Previous similar experience working within the hotel sector is advantageous
Overview:
We are seeking a reliable and professional Receptionist to join our team. As the first point of contact for our company, you will play a crucial role in creating a positive and welcoming atmosphere for our clients and visitors. The ideal candidate will have excellent communication and organizational skills, as well as the ability to handle multiple tasks simultaneously.
Responsibilities:
- Greet and welcome visitors in a friendly and professional manner
- Answer phone calls and direct them to the appropriate person or department
- Provide information to callers and visitors about the company and its services
- Schedule appointments and maintain calendars
- Perform clerical duties such as typing, data entry, and filing
- Assist with administrative tasks as needed
- Maintain office supplies and ensure inventory is stocked
- Handle incoming and outgoing mail and packages
- Utilize computerized systems such as QuickBooks and Google Suite
- Ensure the reception area is clean, tidy, and presentable
Skills:
- Excellent phone etiquette and customer service skills
- Strong organizational abilities with attention to detail
- Proficient in computer applications including QuickBooks, Google Suite, and Microsoft Office
- Ability to type accurately and efficiently
- Strong written and verbal communication skills
- Ability to multitask and prioritize tasks effectively
- Knowledge of office procedures and basic administrative tasks
We offer competitive pay based on experience. This is a full-time position with regular business hours. If you are a motivated individual with excellent interpersonal skills, we would love to hear from you. Please submit your resume for consideration.
Job Types: Part-time, Zero hours contract
Pay: £11.44 per hour

Additional pay:

• Tips

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Weekend availability

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (required)
• Administrative experience: 1 year (required)

Language:

• English (required)

Work Location: In perso

Core Duties and Responsibilities

• Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
• Manage all guest complaints in a professional manner
• To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
• To be fully conversant with, and be able to operate the hotels front office systems.
• Ensure all messages received for guests are passed on accurately and as quickly as possible.
• Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
• Operate the hotel switchboard and deal with all internal and external calls, according to procedure.
• To display a ‘Can-Do’ Attitude at all times.
• To be fully conversant with all reception procedures of check-in & out following shift checklist guidelines
• Ensure cleaning checklists are completed
• Prepare and serve drinks to company standards and following Scottish Licencing Law
• To complete all statutory training within set timeline
• Responsible for maintaining a comfortable atmosphere in the public areas by controlling and monitoring heating, lighting, music/tv
• All complaints, comments, special requests and other business are to be recorded in the daily handover log
• To ensure all guest lost properties are correctly reported/logged
• To ensure that all monies are kept in a safe and secure area adopting the hotels cash handling procedures
• To carry out any other ad hoc duties as directed by all management
• To deliver a complete and thorough handover for the next colleague on shif

· Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training

• Familiarise yourself with emergency and evacuation procedures
• Understand your responsibilities with regards to security patrols and data protection legislation
• Proactively pursue all practices in line with Company environmental and energy saving initiatives
• Have a flexible approach to the hours you are required to work to meet the needs of the business