Job Ref: DAL1063
Branch: Dalmahoy Hotel Country Club
Location: Dalmahoy Hotel Country Club, Kirknewton
Salary/Benefits: £12.00 per hour plus benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 03/02/2025
Closing date: 05/03/2025
Located 7 miles from Edinburgh’s city centre, surrounded by beautiful Scottish countryside, just off the A71 lies the four-star Dalmahoy Hotel and Country Club. With spectacular views to Edinburgh Castle and the Forth Bridges, it’s a celebration of Scottish heritage dating back to the 13th century.
With 18 operating departments and up to 250 employees, Dalmahoy offers unrivalled opportunities to progress your career across many different roles and disciplines.

COME AND JOIN US!

We are currently seeking a passionate and guest focussed Hotel Receptionist to join our Front of House team.

EXPERIENCE:

• Previous experience working or similar environment preferred

SKILLS AND KNOWLEDGE:

• Strong Communication skills (verbal, listening, writing)
• Innovative
• Pro-active and reliable
• Able to work alone and within a team

EDUCATION OR CERTIFICATION:

• Good level of English essential

The following are specific responsibilities and contributions critical to the successful performance of the position:

• To be able to deal with advance reservations, taking bookings and special requirements, where necessary.
• To be able to operate switchboard and deal with messages and enquiries when required in an efficient manner.
• To receive guests on arrival to required standard and a friendly manner, and ensure their details are entered into the computer correctly and efficiently.
• To post all transactions on a regular basis, to ensure that all bills are kept up to date. Ensure correct postings to the correct bills.
• To prepare cash for banking, on a daily basis. Complete receipts for all moneys received from pay-ins etc. Operate proper care regarding rates and currency handling. To ensure all floats are correct at the end of each shift.
• To ensure each room has sufficient credit card authorization.
• To operate a proper handover system between each shift.
• To ensure the contingency procedure is followed.
• To act quickly and efficiently during emergency situations.