Receptionist, Dental at Southeastern Michigan Health Association

Hamtramck, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

20.0

Posted On

24 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Scheduling, Insurance Verification, Payment Processing, Electronic Medical Records, Organizational Skills, Multitasking, Interpersonal Skills, Communication Skills, Attention to Detail

Industry

Non-profit Organizations

Description

Description LOCATION: Wayne County Healthy Communities - Hamtramck, MI 48212 POSITION SUMMARY: The Dental Receptionist serves as the first point of contact for dental patients and plays a key role in coordinating both clinic-based and school-based dental services. This position is responsible for greeting patients, managing appointment schedules, verifying insurance, collecting payments, and maintaining accurate records. The Dental Receptionist ensures smooth daily operations while delivering exceptional customer service in a fast-paced dental care environment. ESSENTIAL FUNCTIONS: Greet and check in dental patients in a courteous and professional manner Schedule, confirm, and reschedule dental appointments using the electronic dental record (EDR) system Coordinate and maintain calendars for school-based dental screenings and treatment days Communicate with school staff and parents/guardians regarding appointments, consents, and follow-up care Verify dental insurance coverage, collect co-pays, and process payments Ensure accurate registration, documentation, and transfer of school-based visit data into EDR Prepare and distribute appointment reminders and follow-up instructions Assist in tracking patient data and coordinating outreach communications CROSS-TRAINING & DEPARTMENTAL SUPPORT: Cross-trained to provide scheduling and front desk coverage for medical and behavioral health departments Serves as a backup receptionist for medical and behavioral services during staff absences or peak times Supports unified front desk workflows to ensure smooth patient check-in, registration, and insurance verification across departments ADMINISTRATIVE & COMPLIANCE Answer incoming calls and respond to patient inquiries or route to appropriate staff Maintain a clean, organized, and welcoming front desk and waiting area Follow HIPAA and patient confidentiality protocols at all times Participate in regular front desk team meetings and quality improvement initiatives Support special projects, reporting, and other administrative duties as assigned JOB QUALIFICATIONS: Familiarity with electronic medical records systems Strong organizational and multitasking skills with high attention to detail Experience with insurance verification and dental billing processes Excellent interpersonal and communication skills Valid Driver License & reliable transportation required EDUCATION AND EXPERIENCE: High School Diploma or GED required Associate’s degree or training in healthcare administration preferred Minimum 1–2 years of experience in a dental or healthcare office setting preferred Salary: $16.00 - $20.00 hourly (based on experience and Qualifications) Employment Type: Full-Time Classification: Not-Exempt Benefits: Health insurance, Dental insurance, and Vision insurance Paid time off (Holidays, Vacation, Personal, & Sick time) 401a & 403b (Retirement plans) Long Term Disability Employee assistance program Group Life Insurance Various Voluntary Benefit Option Application Deadline: January 26, 2026. Please contact SEMHA HR Department @ (313) 873-6500 if you need assistance to upload resume, cover letter, and/or make application online. ** Applicants must be presently authorized to work in the United States on a full-time basis. E.O.E.** ** SEMHA is an equal opportunity employer that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the SEMHA Human Resources Department. ** ** SEMHA positions are grant funded and are contingent upon the continued support of the funding throughout the duration of the assignment. **

Responsibilities

The Dental Receptionist greets patients, manages appointment schedules, verifies insurance, collects payments, and maintains accurate records. This role ensures smooth daily operations while delivering exceptional customer service in a fast-paced dental care environment.