The post holder has a key role in providing administrative support across the full range of services that utilise buildings, including the smooth running of the office environment, front of house functions and administrative and secretarial support to operational staff as required. Responsible for front of house reception duties and dealing with queries, that may necessitate in researching information to facilitate the outcome of the query. Frequent communication with vast range of services and individuals, building a wide network of contacts and developing professional relationships with both services within the building and those based elsewhere. The first point of contact for telephone calls Use of a variety of manual and computerised systems that include room booking calendars, patient records and processes for recording postal systems.
Signposting staff and visitors to appropriate appointments, contacting teams/individuals to inform them of visitors arrival and ensuring that there is a timely response. Responsible for the reception area, which ensures information available in reception is up to date, in good supply, is easily accessible and is professionally displayed. To ensure that all communication is within the boundaries of patient confidentiality and to seek guidance when unsure. The Receptionist will be the point of contact for emergency situations, they may be required to provide administrative coordination by a Senior Manager during an alert, recording calls and logging responses (Training will be given).
The role will involve the coordination and implementation of office procedures and will require ahigh degree of organisational skills and excellent working knowledge of administrative systems

Please refer the Job description for details