The Diamond Coast is looking for a Receptionist to join the Team!
The ideal candidate will be responsible for creating unique, memorable and personal experiences for our guests during the process of check-in, check-out, reservations, and will report directly to the Front Office Manager. You will have intuitive responsiveness to the expressed and unexpressed wishes and needs of our guests.

JOB REQUIREMENTS:

• This is a full-time role
• Good command of English in both verbal and written communication
• A natural ability to sell the Diamond Coast Hotel Experience
• Confident with a pleasant disposition and well-groomed
• Ability to work under pressure in a fast-paced environment
• Working on rotating shifts, including weekends
• Experience in revenue management systems desirable

Perks and Benefits of working at The Diamond Coast Hotel

• Excellent rate of pay
• Employee awards & recognition schemes including employee of the quarter, long service awards, team recognition days and random treat days
• Employee referral programme
• Learning and Development opportunities
• Opportunity to progress within the Windward Group
• Windward Group Hotel discounts
• Employee Assistance Programme
• Digital Wellness Programme
• Birthday card and gift
• Meals on duty
• Social events

Join Us Today as a Receptionist!

COMPANY CULTURE

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

COMPANY BENEFITS

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

ABOUT THE ROLE

Job Purpose: The ideal candidate will be responsible for creating unique, memorable and personal experiences for our guests during the process of check-in, check-out, reservations, and will report directly to the Front Office Manager. You will have intuitive responsiveness to the expressed and unexpressed wishes and needs of our guests.
Reporting To: Front Office Manager

RESPONSIBILITIES:

• Provide excellent service, build strong relationships, anticipate and exceed the guests’ expectations
• Ensure an efficient reception experience for Guests, including check-in/out and complete audit procedures, as required
• Take ownership of guests’ issues and take action to resolve them immediately